I can't install 4.7 from the launcher

Hello all,

I’m having an issue with installing 4.7 from the launcher,
I have tried the steps on a few of the questions that I have seen on this website and none have worked for far,
I am not behind a proxy and I have changed my DNS to google DNS and it is still not working,
I’ve also added my log for and the error that I am receiving[link text][1] when I try to install the engine

can I get some help with this

Hi Serverance799,

Try the suggestions in this section of the troubleshooting guide.

If nothing fixes the issue, make sure to follow the steps towards the bottom of that link to generate your Debug Logs. They are similar to the logs you posted except they contain debug information that may help us track down the issue. Post them here along with your Dxdiag (system specs).

Hi TJ,

Thanks for the reply,

here are the debug logs and Dxdiag
I’ve also checked the firewall and everything is fine there, I even disabled it just to be sure, I’ve re-installed it about 5 times also.

Thanks

link textlink text

link text

Hello,

Is there any update on this??

Thanks for the reply,
Hopefully there is a fix of this,

Thanks

I didn’t see anything obvious in your dxdiag or logs that could be causing the error, so I’ve asked our Launcher team is investigating the issue further. We hope to post back here with an update soon.

What does your network setup look like? Do you have a router between your modem and your LAN? If so, would it be possible for you to try connecting your PC directly to the modem and see if you see these same issues? We suspect there might be a firewall setting that could be throttling some of our server requests.

I tried hooking my PC straight to the modem, but this didn’t work, I rang my internet provider and they told me that I was on a IPv6 network, Do you have any issues with running behind a IPv6 network, if so I can get it change to an IPv4 network

Thanks

Any update??

Hello,

I’ve this problem sorted, it was the IPv6 problem to which i’ve now changed to Ipv4 network, and it’s all working fine. currently installing engine

Thanks for all your help in this matter