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Unreal Launcher Fails to Open

I have posted a question before but it has been marked as resolved and I didn't know if the issue would be assessed if I posted back to that one, so I'm starting a new question.

I just reinstalled Epic Games Launcher ( I uninstalled after the previous attempt failed to open ) and the installation goes through with no errors and acts as if everything is fine. However, whenever I try to open Epic Games Launcher it does not open, the cursor spins as if something is loading and then nothing opens. I then tried running as administrator and it produces the same results. After some digging, I found the "Troubleshooting Launcher Problems" page and tried all of their tips and none of them seem to work.

My system specs are, and yes these are under the recommended specs ( however, there is no specification on minimum requirements, so I'm unsure if the app has any minimums ) :

  • OS: Windows 8.1 Embedded Pro x64
  • CPU: Intel 2.4 Ghz dual core processor
  • GPU: NVIDIA Quadro FX 580
  • RAM: 4.00 GB

My dxDiag.txt is attached

The windows event logs show an application crash error, shown below ( files attached ):

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: UE4-EpicGamesLauncher

P2: 2.2.0

P3: 55676488

P4: KERNELBASE.dll

P5: 6.3.9600

P6: 54505737

P7: 00000001

P8: 0000000000008B9C

P9: !"C:\Program Files\Epic Games\Launcher\Engine\Binaries\Win64\EpicGamesLauncher.exe" -OpenGL -SaveToUserDir!AssertLog="Assertion failed: wglCreateContextAttribsARB [File:D:\BuildFarm\buildmachine_++depot+UE4-LauncherLive\Engine\Source\Developer\StandaloneRende

P10: ++depot+UE4-LauncherLive!C:/Program Files/Epic Games/Launcher/Engine/Binaries/Win64/!Game!2568893

Attached files:

C:/Users/mvbk/AppData/Local/EpicGamesLauncher/Saved/Logs/UE4CC-Windows-A21075EC444C3BD43ACED29D0701DC71/CrashContext.runtime-xml

C:/Users/mvbk/AppData/Local/EpicGamesLauncher/Saved/Logs/UE4CC-Windows-A21075EC444C3BD43ACED29D0701DC71/UE4Minidump.dmp

C:/Users/mvbk/AppData/Local/EpicGamesLauncher/Saved/Logs/EpicGamesLauncher.log C:\Users\mvbk\AppData\Local\Temp\WER4872.tmp.WERInternalMetadata.xml

These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_UE4-EpicGamesLau_4cf9f191f9315bff380985454a265dd51f5b2c8_00000000_cab_0cd84882

Analysis symbol:

Rechecking for solution: 0

Report Id: b8d06300-0ad4-11e5-8265-001aa0276276

Report Status: 4

Hashed bucket:

] dxDiag

Product Version: Epic Games Launcher
Tags:
dxdiag.txt (54.1 kB)
dxdiag.txt (54.1 kB)
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asked Jun 04 '15 at 05:28 PM in Installation & Setup

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diabeticDemon18
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1 answer: sort voted first

Hi diabeticDemon18,

It's fine that you created another report. For future reference if you post on your old report it will reopen and bump it back to the top of the section queue.

I looks like the issue is with your graphics card. The NVIDIA Quadro FX 580 only support DirectX 10 and DirectX 11 is required in order to run the launcher/editor.

Here is what we recommend:

  • Desktop PC with Windows 7 64-bit or a Mac with Mac OS X 10.9.2 or later

  • 8 GB RAM

  • Quad-core Intel or AMD processor

  • DX11 compatible video card

If you have any other questions about specs, this is a great place to post and see what others are using to run the editor.

Cheers,

TJ

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answered Jun 04 '15 at 07:28 PM

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TJ V ♦♦ STAFF
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avatar image diabeticDemon18 Jun 04 '15 at 07:45 PM

Good to know, looks like I'll have to develop with this software at home then. I have a better computer there, just wanted to be able to work in my free time at work. Thanks for the help!

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