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"Error! No version information received."


I have a problem. When I launch the launcher (And it is my frist launch), I have an error. This error is the following : "Error! No version finromation received." I tried a lot of solution before. I join my log with pastebin because I don't know how to do with another way.

Thank you a lot by advance.

Log : http://pastebin.com/pU0dCxsE

Product Version: Epic Games Launcher
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asked Jun 06 '15 at 08:34 PM in Installation & Setup

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avatar image TJ V ♦♦ STAFF Jun 08 '15 at 01:24 PM

Hi Alex95sang,

Try the suggestions in this section of the troubleshooting guide.

If nothing works for you, follow the instructions towards the bottom of that link to generate your Debug Logs. They are different than the logs you posted above and will help us track down the issue.

Also, make sure to post your Dxdiag (systems specs).

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Hi Alex95sang,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above. Then post back here with the requested info.



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answered Jun 12 '15 at 04:57 PM

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