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No version information received

link text

Cannot get Unreal to login or connect to servers, Mac OSX.

Please assist.

Product Version: UE 4.7
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asked Jun 10 '15 at 02:32 PM in Installation & Setup

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1 1 1

avatar image TJ V ♦♦ STAFF Jun 10 '15 at 03:40 PM

Hi GlenTech,

Try the suggestions in this section of the troubleshooting guide.

If nothing works for you, follow the instructions towards the bottom of that link to generate your Debug Logs. Then post them here along with your Dxdiag (system specs).

avatar image GlenTech Jun 11 '15 at 07:28 AM

The debug log is already attached. :)

And as I mentioned , there was nothing referencing MAC OSX Solutions.

Thank You.....:)

avatar image TJ V ♦♦ STAFF Jun 11 '15 at 12:47 PM

I mentioned uploading the Debug Logs because the logs you posted above look to be the standard Launcher logs which don't contain the debug data we are looking for. Did you follow these steps to generate that log?

avatar image GlenTech Jun 11 '15 at 12:52 PM


No worries , Please find the attached.

Hope this helps.link text

logs.zip (10.3 kB)
avatar image reddaze STAFF Jun 16 '15 at 07:05 PM

Hi Glentech,

The error over and over in the logs is: "The certificate for this server is invalid. You might be connecting to a server that is pretending to be “account-public-service-prod03.ol.epicgames.com” which could put your confidential information at risk."

Searching online I found some Mac users encounter this problem when their date and time settings are incorrect, Can you review your date and time preferences?

avatar image GlenTech Jun 17 '15 at 01:05 PM

Forshaw, thanks, though my time is correct to my local zone ... +2 GMT.

Unless your servers need to have a International Reference to a different zone perhaps...and receiving conflict?

avatar image reddaze STAFF Jun 29 '15 at 08:52 PM

Hey GlenTech,

Sorry to beat a dead horse but can you confirm the checkbox in Date and time settings like the pic below is checked?

![alt text][1] [1]: /storage/temp/48405-date&timemac.png

date&timemac.png (180.2 kB)
avatar image Sam.Zamani STAFF Jun 16 '15 at 08:00 PM

Try navigating to https://account-public-service-prod03.ol.epicgames.com/account/api/version in Chrome and click on the lock icon next to the url. It should be green if we have a valid https certificate (ie. it is our site sending the cert). If you are being diverted you will see a warning.

avatar image GlenTech Jun 17 '15 at 01:03 PM

Yeeah, I get no lock icon, or indicators, just text...

{ "app" : "account", "moduleName" : "Epic-Account-PublicService", "branch" : "Release", "buildDate" : "2015-04-30T02:23:37.597Z", "serverDate" : "2015-06-17T13:03:00.020Z", "build" : "91", "cln" : "2531218", "overridePropertiesVersion" : "$Revision: #83 $", "version" : "1.20" }

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Hi GlenTech,

We haven't heard from you in a while, so I'm resolving this post for tracking purposes. If you're still experiencing this issue, please respond with the information requested by Adam Schrader above. Thanks!

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answered Jul 06 '15 at 03:35 PM

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