Install failed - The installer failed to initialize

Development Getting Started & Setup
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1

Hi,

I am trying to install Unreal Engine from the Epic Games launcher, but when I try to install it it says queued and then initializing, but then it pops up a message saying the installation failed.

I’ve attached what I think is the right log file.

LOG_FILE

Thanks in advance!

2

Hi Superhq 2000,

Have you tried the suggestions in this section of the troubleshooting guide?

If nothing works, follow the directions towards the bottom of that link to generate your Debug Logs. They are different than the log files you provided above. Post them here, along with your Dxdiag (system specs).

3

Thanks for the reply.

I tried the suggestions in the troubleshooting guide, but it still doesn’t work.

Here are the right files, hopefully.

log file
dxdiag

4

Based off of your Dxdiag I believe that the issue is your graphics card. It only supports up to Directx 10 and a Directx 11 or higher compatible card is required in order to run the editor.

Here is what we recommend:

  • Desktop PC with Windows 7 64-bit or a Mac with Mac OS X 10.9.2 or later

  • 8 GB RAM

  • Quad-core Intel or AMD processor

  • DX11 compatible video card

Here is good place to compare and discuss hardware with other UE4 users.

Cheers,

TJ

5

So, being stubborn, I decided to keep hacking away at it and hope something worked. I uninstalled the launcher, reinstalled it, and then the install worked without any problems.

Now when I try to run the editor it says video drivers crashed. Obviously this probably has something to do with my graphics card, but I was wondering if there is any possibility of me being able to use Unreal.

6

Some users have been able to get earlier versions of UE4 working with Directx 10 cards but it’s not something we can support.

Your best bet is to replace your graphics card with a Dx11 compatible card. Some of which are relatively inexpensive.