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[Closed] [Official] Read this if your Download has stopped around 81%

UPDATE 5/5/14 - This issue is believed to be fixed on the current version of the Launcher. If you are still experiencing issues, please try the information below, and let us know if the problem persists.

Original Post

We are aware of some users who are still experiencing issues while attempting to download via the Launcher. This issue is generally that your download will become stuck around 80% progress.

Please refer to this post as the official Epic response to this issue. We will keep this top post updated with the current information and potential solutions regarding this issue. Please do not attempt potential fixes provided in other posts, as they are most likely out-of-date. If you are still experiencing the issue after trying the solutions recommended below, please post a single "Answer" to this post with the information that we request. If you need to provide additional updates, please only "Comment" on your original Answer.


MY DOWNLOAD IS STUCK AROUND 81%

CAUSE: We have a global timeout that is set too aggressively for slower connections, if 1 file takes longer than 3 minutes to download it times out and will attempt to retry it. Most of our data is chunked, and is usually under 1MB so that's ok even if you have a really slow connection, however at this point in the download it's attempting to download a 50MB file.


SOLUTION #1:

You can edit DefaultEngine.ini to increase the timeout value. You can find the file here: (c:\program files\unreal engine\launcher\engine\programs\noredist\unrealenginelauncher\config) and change the following section to these values:

 [HTTP] 
 HttpTimeout=1200
 HttpConnectionTimeout=600 
 HttpReceiveTimeout=600 
 HttpSendTimeout=600

Even after this change, the download may still appear to freeze for a few minutes, but please be patient and it should succeed momentarily.


SOLUTION #2:

If the above solution does not work, you might be able to resolve this issue by uninstalling UE4 and re-downloading the MSI from the UnrealEngine.com website. Please be aware that this will require you to re-download the entire engine (~8GB), and we do not recommend this solution for users with slow connection speeds or bandwidth limits!


IF YOU HAVE TRIED SOLUTION #1, AND ARE STILL EXPERIENCING ISSUES, READ BELOW

Please enable extra logging so we can help debug the issue. Add the following section to the same ini file you changed before (DefaultEngine.ini)(without the numbers in front).

 [Core.Log]
 LogHttp=log
 LogOnline=verbose

Attempt the download again, and then provide us with the logs located in (c:\users\YOUR_USER\appdata\local\unrealenginelauncher\saved\logs) by placing them in a ZIP file and uploading the ZIP here.

Please post a single "Answer" to let us know you are still experiencing an issue. Please provide the logs we have requested, as well as your Launcher's Version number, which can be found in the bottom-left corner of the Launcher.

Thank you for your patience while we work to address this issue.

Product Version: Not Selected
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asked Apr 03 '14 at 05:01 PM in Installation & Setup

avatar image

Stephen Ellis ♦♦ STAFF
11.4k 322 32 480

avatar image wDesoto Apr 03 '14 at 11:21 PM

The new installer solved everything for me too!

Thanks Epic for... everything!

avatar image HeshamAmiri Apr 12 '14 at 09:07 AM

Same issue here, put in the higher values but still get the subscribe button:

link text

logs.zip (55.7 kB)
avatar image Steve Allison STAFF Apr 13 '14 at 06:12 PM

There was a system-wide issue occurring yesterday related to getting the Subscribe button. Check out this thread concerning that issue: https://answers.unrealengine.com/questions/28728/epic-official-report-here-if-you-have-a-subscribe.html

If you are still experiencing this issue, please let us know.

avatar image spacehawk Apr 17 '14 at 07:11 AM

I still have the error :-p and cant seem to solve it link text

logs.zip (58.3 kB)
avatar image Stephen Ellis ♦♦ STAFF Apr 18 '14 at 12:31 PM

@spacehawk

Can you confirm that you have increased the HTTP timeouts in the ini file and you are still seeing the subscribe button? (and you have a valid account on UnrealEngine.com?)

avatar image spacehawk Apr 20 '14 at 08:24 AM

yep I do have a valid account subscribed for now . but cant seem to use the editor after the 1 time I used it because it always gets stuck at the launcher. I did change the timeouts to 9000 cus my internet conection is slow. dosent seem to help much . its stuck at 80% and 80 mb and then it dosent download anything as transfer rate is 0 b/s by the time it hits 80%

avatar image spacehawk Apr 20 '14 at 08:26 AM

I will put it on for a day and see if it updates been reading all the posts and it seems for some people it takes a while :-) will let u know if it gets updated by tomorrow morning

avatar image spacehawk Apr 20 '14 at 07:28 PM

sorry still not working its the same thing stops at 80% . but I did notice that if I use "-CPLabel=QFE2 and launch it launches and skips the patches but then it dsnt patch anything and have to always log offline for it to work. which is ok as I can finaly atleast use it even though that means I wont be able to update anything.

avatar image Stephen Ellis ♦♦ STAFF May 05 '14 at 12:03 PM

@spacehawk

I hope that your issue has worked itself out by now. If not, please go ahead and make a new post concerning your issue, and we will work to troubleshoot the problem with you.

Thanks

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The question has been closed Aug 13 '14 at 06:12 PM by Stephen Ellis for the following reason:

The question is answered, right answer was accepted


18 answers: sort voted first

This issue is resolved on the current version of the Launcher. If you are still experiencing this issue, please try the manual solutions provided in the main post.

Due to this particular and widespread issue being resolved, this topic is being closed. If you are experiencing a download issue, please search for other individuals with similar issues, or make a new AnswerHub post and we will be glad to offer assistance.

Thanks

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answered May 05 '14 at 12:12 PM

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Stephen Ellis ♦♦ STAFF
11.4k 322 32 480

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Now, the "Subscribe" button appears to me and dont start the download.link text Version: UnrealEngineInstaller-1.0.0-2039063.msi

logs.zip (129.8 kB)
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answered Apr 04 '14 at 01:48 PM

avatar image

Edil
26 1 3 6

avatar image Stephen Ellis ♦♦ STAFF Apr 04 '14 at 02:00 PM

Hi Edil,

We are still working on tracking down the cause of the 'Subscribe' button issue. I have a few questions.

  • Did you subscribe by credit card payment, or were you a custom case manually granted access by Epic?

  • Have you been able to launch the Editor previously, and the "Subscribe" issue has just started?

  • If Yes to the above, what changed between now and then?

  • Have you tried logging out and restarting the Launcher? (attempts at this have generally solved it for most users)

Thanks

avatar image Edil Apr 04 '14 at 02:38 PM
  • Credit Card

  • I never exceed 81%, I tried several times. Only in this version this button is displayed, before it was not.

  • The editor is a "News screen"? if yes, the images began to appear every attempt (in this release). I think before the content was loaded into the smaller screen.

  • yes, logging out, restart.

thanks

avatar image Stephen Ellis ♦♦ STAFF Apr 04 '14 at 06:45 PM

Thanks. And did you already modify your DefaultEngine.ini with the Http values I mentioned above?

avatar image Edil Apr 04 '14 at 08:33 PM

Solved, starting the download now. :) Thanks

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I thank all of the Unreal/Epic support people who have resolved the issue of the updater stopping around 80%. Thank you. Marius Myburg.

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answered Apr 03 '14 at 08:07 PM

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Marius
31 7 11 12

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Hello, update still stuck here.... :( This is my .ini (i put high values in HTTP section, because trying with yours doesen't work)

 [Configuration]
 BasedOn=..\Engine\Config\BaseEngine.ini
 
 [Core.Log]
 LogHttp=warning
 LogOnline=warning
 
 [HTTP]
 HttpTimeout=9000
 HttpConnectionTimeout=9000
 HttpReceiveTimeout=9000
 HttpSendTimeout=9000
 
 [OnlineSubsystem]
 DefaultPlatformService=MCP
 
 [OnlineSubsystemMcp]
 bEnabled=true
 
 [OnlineSubsystemMcp.OnlineIdentityMcp]
 bAllowMultiLogin=true
 VerifyTokenInterval=300.0
 
 [Core.Log]
 LogHttp=log
 LogOnline=verbose



attached my log folder zipped

link text please provide a permanent solution, this is going to grow as an annoying thing ;)

thank you

logs.zip (236.1 kB)
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answered Apr 06 '14 at 10:01 PM

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paolo.iulita
51 4 5 10

avatar image Rasped Apr 07 '14 at 10:58 AM

I put in higher values, 9000 as you did, it seems to have fixed it for me, I am downloading now.

avatar image paolo.iulita Apr 07 '14 at 11:17 AM

good for you. mine is not working at all now

https://answers.unrealengine.com/questions/25841/unreal-engine-launcher-cant-connect-at-all.html

seriously, what's going on?

avatar image Stephen Ellis ♦♦ STAFF Apr 07 '14 at 08:43 PM

Hi paolo,

Apologies for the inconvenience, and thank you for providing your logs. We are looking into the issue.

avatar image GameHatcher Apr 12 '14 at 03:39 AM

I am having the same issue as everyone here it would seem. I am using the same version as everyone here as well. This is the zip file you requested in your reply above. Any help would be appreciated. I am ready to get into Unreal.

Version: 4.0.1-2039063+++depot+UE4-LauncherReleases

link text

installissue.zip (5.2 kB)
avatar image Alexander Paschall ♦♦ EPIC Apr 12 '14 at 01:34 PM

This is a different issue. Please go to this thread and make a report:

https://answers.unrealengine.com/questions/28728/epic-official-report-here-if-you-have-a-subscribe.html

Thank you!

avatar image GameHatcher Apr 12 '14 at 03:42 AM

Actually, mine doesn't even download...it just installs the launcher and a shortcut.....but no significant amount of the engine whatsoever is on my machine....any idea why? As soon as I select install...it goes on pretty fast and in about 10 seconds I have the launcher...but it only says Subscribe....which I have already done using my Credit Card.

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I had the same problem, but increasing the timeout values did not help. Neither running the installer with elevated rights and/or using the "-CPLabel=QFE2" switch.

To fix my installation problem:

  • I copied the installation folder to a different directory, as not to loose the update progress the application had made so far,

  • then I uninstalled UE4

  • and finally I reinstalled it to the directory location where I had copied the UE4 folder to previously.

The installation continued from the point where it previously blocked.

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answered Apr 11 '14 at 01:08 PM

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Farohar
1 1

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had to reinstall pc so went to do a fresh install of UE4 from website (UnrealEngineInstaller-1.0.0-2039063) says syncing account then just get a subscribe option and no option to download the rest of the editor software. Reinstalled 6 times to no avail, edited the defaultEngine.ini and still stuck at subscribe and i do have an active account.

Launcher version 1.0.0-2039064+++depot+UE4-LauncherReleases

I have attached my logfile ziplink text

Addition: I even tried using a full backup of a previous UE4 install and copied all files over to the new install, launcher updated and still ended up with only a subscribe option :(

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answered Apr 12 '14 at 01:16 AM

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KusariNinja
1 1 1

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I've went through just about every solution I could find on the forums. I'm on version 1.0.0-2039063+++depot+UE4-LauncherReleases.

Here's my logfiles

I've already put the higher values in the HTTP sections as well.

UPDATE: I have also tried to install via my MacBook Pro and it too just pops up with a subscribe button.

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answered Apr 12 '14 at 01:49 AM

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corycruse
1 1

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Trying to get installed on a second computer, but I'm only getting hit with the Subscription button, instead of install, my laptop downloaded and installed fine on Wednesday. Both computers have used the UnrealEngineInstaller-1.0.0-2039063.msi installer, with this second computer it never showed the download button, went straight to the subscribe button. I posted comments on another thread here, with links to a drop box file with 2 log sets, if they are of any use.

Here is the log file from adding the new log settings

Also: its very nice to see yall working on these issues so quickly, gives you faith in developers

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answered Apr 12 '14 at 02:33 AM

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Thunter124
6 1 3

avatar image Thunter124 Apr 12 '14 at 02:44 AM

If it also helps I put the DxDiags for both of my machines in this thread

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Subscribe button appearing and not the Launch button. Have un-installed, re-installed, done the above (changed timeout times) and same issues here. Engine Installer version: UnrealEngineInstaller-1.0.0-2039063.msi Attached are the log files for your perusal. Thankslink text

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answered Apr 12 '14 at 03:36 AM

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RS Digital Studio
1 1 2 3

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Subscribe button appearing and not the Launch button. repeat login - logout but i can't downloading Engine

link text

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answered Apr 12 '14 at 05:12 AM

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Hajechoa
1 1

avatar image Nerv317 Apr 12 '14 at 05:27 AM

same for me

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Here are my logs link text

logs.zip (47.3 kB)
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answered Apr 12 '14 at 05:40 AM

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Alvaro Vazquez
26 4 7 12

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link text

Same issue here... version: 1.0.0-2039063

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answered Apr 12 '14 at 07:11 AM

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OddByte3D
6 2 2

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Having this same problem. I just started my subscription tonight and when I open the program for the first time I see the message: syncing then the subscribe button pops up. I don't know if this information will help, I do see a lot of TCP Dup Ack requests, TCP previous segment not captured, TCP retransmission, TCP fast Retransmissions, and even a few TCP Out-Of-Order messages. Hope that helps. I did check to see if those are a problem on my machine. Everything checks out on this end. Thanks for your time.

Launcher version 1.0.0-2039063+++Depot+UE4-LauncherReleases

link text

logs.zip (20.6 kB)
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answered Apr 12 '14 at 07:38 AM

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EremiticWolf
1 1

avatar image EremiticWolf Apr 12 '14 at 04:20 PM

UPDATE: This morning everything downloaded without incident. Looks gorgeous.

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Got the same problem here. Tried both of the potential solutions. Still seeing a "Subscribe" button!

logs.zip (32.2 kB)
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answered Apr 12 '14 at 07:33 AM

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Dreamscribe
1 1

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Tried increasing the timeouts and uninstalling and reinstalling, both have had no effect and i am still getting the subscribe button.

My logs are here

logs.zip (347.0 kB)
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answered Apr 12 '14 at 07:53 AM

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ImRealNow
1 1 2 2

avatar image john.helyar Apr 12 '14 at 10:39 AM

Hi there i have the problem aswell i login and all i get is the Subscribe button i had to reload my PC as i was have major problems before the reload it was fine now on a fresh install of windows 8 i cant start the download all i get is a Nice yellow Subscribe Button

I have increased all the time outs as suggested and i have turned on the logs and i will attach them here

If you can help that would be great as cant wait to carry on with UE4

link text

logs.zip (22.9 kB)
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