[Closed] [Official] Read this if your Download has stopped around 81%
UPDATE 5/5/14 - This issue is believed to be fixed on the current version of the Launcher. If you are still experiencing issues, please try the information below, and let us know if the problem persists.
We are aware of some users who are still experiencing issues while attempting to download via the Launcher. This issue is generally that your download will become stuck around 80% progress.
Please refer to this post as the official Epic response to this issue. We will keep this top post updated with the current information and potential solutions regarding this issue. Please do not attempt potential fixes provided in other posts, as they are most likely out-of-date. If you are still experiencing the issue after trying the solutions recommended below, please post a single "Answer" to this post with the information that we request. If you need to provide additional updates, please only "Comment" on your original Answer.
MY DOWNLOAD IS STUCK AROUND 81%
CAUSE: We have a global timeout that is set too aggressively for slower connections, if 1 file takes longer than 3 minutes to download it times out and will attempt to retry it. Most of our data is chunked, and is usually under 1MB so that's ok even if you have a really slow connection, however at this point in the download it's attempting to download a 50MB file.
You can edit DefaultEngine.ini to increase the timeout value. You can find the file here: (c:\program files\unreal engine\launcher\engine\programs\noredist\unrealenginelauncher\config) and change the following section to these values:
Even after this change, the download may still appear to freeze for a few minutes, but please be patient and it should succeed momentarily.
If the above solution does not work, you might be able to resolve this issue by uninstalling UE4 and re-downloading the MSI from the UnrealEngine.com website. Please be aware that this will require you to re-download the entire engine (~8GB), and we do not recommend this solution for users with slow connection speeds or bandwidth limits!
IF YOU HAVE TRIED SOLUTION #1, AND ARE STILL EXPERIENCING ISSUES, READ BELOW
Please enable extra logging so we can help debug the issue. Add the following section to the same ini file you changed before (DefaultEngine.ini)(without the numbers in front).
Attempt the download again, and then provide us with the logs located in (c:\users\YOUR_USER\appdata\local\unrealenginelauncher\saved\logs) by placing them in a ZIP file and uploading the ZIP here.
Please post a single "Answer" to let us know you are still experiencing an issue. Please provide the logs we have requested, as well as your Launcher's Version number, which can be found in the bottom-left corner of the Launcher.
Thank you for your patience while we work to address this issue.
The question has been closed Aug 13 '14 at 06:12 PM by Stephen Ellis for the following reason:
The question is answered, right answer was accepted
This issue is resolved on the current version of the Launcher. If you are still experiencing this issue, please try the manual solutions provided in the main post.
Due to this particular and widespread issue being resolved, this topic is being closed. If you are experiencing a download issue, please search for other individuals with similar issues, or make a new AnswerHub post and we will be glad to offer assistance.
I thank all of the Unreal/Epic support people who have resolved the issue of the updater stopping around 80%. Thank you. Marius Myburg.
answered Apr 03 '14 at 08:07 PM
Hello, update still stuck here.... :( This is my .ini (i put high values in HTTP section, because trying with yours doesen't work)
attached my log folder zipped
link text please provide a permanent solution, this is going to grow as an annoying thing ;)
I had the same problem, but increasing the timeout values did not help. Neither running the installer with elevated rights and/or using the "-CPLabel=QFE2" switch.
To fix my installation problem:
The installation continued from the point where it previously blocked.
answered Apr 11 '14 at 01:08 PM
had to reinstall pc so went to do a fresh install of UE4 from website (UnrealEngineInstaller-1.0.0-2039063) says syncing account then just get a subscribe option and no option to download the rest of the editor software. Reinstalled 6 times to no avail, edited the defaultEngine.ini and still stuck at subscribe and i do have an active account.
Launcher version 1.0.0-2039064+++depot+UE4-LauncherReleases
I have attached my logfile ziplink text
Addition: I even tried using a full backup of a previous UE4 install and copied all files over to the new install, launcher updated and still ended up with only a subscribe option :(
I've went through just about every solution I could find on the forums. I'm on version 1.0.0-2039063+++depot+UE4-LauncherReleases.
I've already put the higher values in the HTTP sections as well.
UPDATE: I have also tried to install via my MacBook Pro and it too just pops up with a subscribe button.
Trying to get installed on a second computer, but I'm only getting hit with the Subscription button, instead of install, my laptop downloaded and installed fine on Wednesday. Both computers have used the UnrealEngineInstaller-1.0.0-2039063.msi installer, with this second computer it never showed the download button, went straight to the subscribe button. I posted comments on another thread here, with links to a drop box file with 2 log sets, if they are of any use.
Here is the log file from adding the new log settings
Also: its very nice to see yall working on these issues so quickly, gives you faith in developers
Subscribe button appearing and not the Launch button. Have un-installed, re-installed, done the above (changed timeout times) and same issues here. Engine Installer version: UnrealEngineInstaller-1.0.0-2039063.msi Attached are the log files for your perusal. Thanks
answered Apr 12 '14 at 03:36 AM
RS Digital Studio
Having this same problem. I just started my subscription tonight and when I open the program for the first time I see the message: syncing then the subscribe button pops up. I don't know if this information will help, I do see a lot of TCP Dup Ack requests, TCP previous segment not captured, TCP retransmission, TCP fast Retransmissions, and even a few TCP Out-Of-Order messages. Hope that helps. I did check to see if those are a problem on my machine. Everything checks out on this end. Thanks for your time.
Launcher version 1.0.0-2039063+++Depot+UE4-LauncherReleases
answered Apr 12 '14 at 07:38 AM
Got the same problem here. Tried both of the potential solutions. Still seeing a "Subscribe" button!
answered Apr 12 '14 at 07:33 AM
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