There is a problem with your Windows Install Package !

I’m from Brazil. I don’t have fluent English, so I will communicate by translator , sorry for mistakes. I have this problem during installation: " There is a problem with your Windows Install Package ". I did all what was asked on this site, but problem persists. error occurs during installation of directx.

log it generated for me:

=== Verbose logging started: 25/06/2015 00:58:06 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (2C:F8) [00:58:06:030]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (2C:F8) [00:58:06:030]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (2C:14) [00:58:06:037]: Resetting cached policy values
MSI (c) (2C:14) [00:58:06:037]: Machine policy value ‘Debug’ is 0
MSI (c) (2C:14) [00:58:06:037]: ******* RunEngine:
******* Product: C:\EpicGamesLauncherInstaller-2.2.0-2568893
******* Action:
******* CommandLine: **********
MSI (c) (2C:14) [00:58:06:037]: Note: 1: 2203 2: C:\EpicGamesLauncherInstaller-2.2.0-2568893 3: -2147287038
MSI (c) (2C:14) [00:58:06:037]: MainEngineThread is returning 2
=== Verbose logging stopped: 25/06/2015 00:58:06 ===

Please help me !

Hello leonardopk88,

Take a look at our Launcher Troubleshooting Guide found below and follow suggested solutions. If none of suggestions work, we can move forward with grabbing your entire debug logs and ‘dxdiag’ information.

Troubleshooting Launcher for Windows

#I_am_unable_to_install_the_Launcher_for_Windows

If you have any other questions let me know.

Thanks,

It looks like you tried to run installer with verbose logging enabled but commandline you used is not correct. Check to make sure you included the .msi extension.

Hi leonardopk88,

We haven’t heard back from you in a while, so I’m resolving this post for tracking purposes. If you’re still having trouble installing, please let us know if you’ve attempted suggestions above and we can continue assisting. Thanks!