Can't download unreal engine 4

I downloaded and installed Epic Games Launcher but i every time i try to download unreal engine 4
it gives me a message saying:

Install failed
Could not download installation information. Please try again later. Code: 1
I have been trying since yesterday so i don’t think it’s a server problem-or is it?!

Hey

In order to better assist you, would you please provide me with the debug ?

  • If you go to the gear menu in the top right corner there should be an option to “Enable debug logging” click that.
  • Reproduce your issue of trying to Install the engines.
  • After attempting to install the engines go back to the gear menu and select "Show Launcher " and post the latest file.

You may also find some help reviewing over our ‘[Troubleshooting Launcher Problems][1]’ wiki.

Looking forward to hearing back from you, thanks!

A new, community-hosted Unreal Engine Wiki - Announcements - Epic Developer Community Forums

thx but it got solved somehow, i just switched my internet connection then got back to the 1st one and it’s now downloading, thank you.

I have a problem with the download. Its not getting more than 5%. Then the percentage decreases. How is that possible? Its been an hour and its just 1 Mb. Also, the downloaded data decreases!!! While internet connection is fine. I can download other things smoothly, I have ENOUGH of space on my hard . I tried to reinstall the launcher, everything…Didn’t work.

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

I ran into a similar issue myself and figured that something got messed up with my version of windows so I waited months to nuke my system and re-install and was really upset to find that a fresh install didn’t make a difference. I finally figured out the problem so I thought I’d post here to help anyone else having the same problem.

Step one: Download and install EVERY Visual C++ Redistributable file from 2010 - 2015.
To make this easier for you since Microsoft named all of the files the same, I downloaded them all, re-named them and zipped them all together in one easy package that you can grab from my website:
http://www…com/vc_redist_2010_2015.zip

OR you can download them on your own through Microsoft:

If you’re running 32 bit windows, then you only need to install the x86 versions, but if you’re running 64 bit windows, you need to install both the x86 and x64 versions.

YOU MUST INSTALL ALL OF THE REDISTRIBUTABLES. 2010, 2012, 2013 AND 2015.

Step 2: Download the latest drivers for your GPU.

Nvidia go here: Download The Latest Official GeForce Drivers
AMD go here: http://support.amd.com/en-us/download

Step 3: Make sure your version of windows is 100% up to date. Run windows update, check for updates and install everything it comes back with. Then reboot your computer and run windows update again! Windows updates suck because they won’t find update number 3 until you have # 1 and 2 installed. You literally need to stick yourself in a loop running windows update, downloading and installing everything, rebooting and then repeating UNTIL windows update comes back with the message “Windows is up to date” with a big green shield with a check mark inside it.

If you do not see that message, then you need to keep updating windows. Personally my computer came back with errors that some of the updates couldn’t be installed. I just ignored them and rebooted then tried again and eventually it sorted itself out. No joke, I created a shortcut to windows update on my desktop and manged to play about 6 hours of Arkham Origins on my PS3 (missed that one) before it had finished. And I had to pause my game a bunch of times in between updates. It’s tedious but it’s the only way to fix the issue and hopefully you’re not starting from a fresh version of windows like I was.

Step 4: Download and install the latest version of UE4 from the launcher.

Step 5: Rejoice when everything finally works!