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Cant install epic launcher, there is a problem with the graphicscard

hey there, I used a netbook with an integrated graphicscard and 2GB Ram upgraded. Now I bought a PC with quad core 3.8 GHZ, 8GB DDR3 Ram and an integrated graphicscard with 4GB HyperM (ATI HD7660D). I know its not a very good PC, but it is alot better what my netbook is. So I am wondering why I cant even install the Epic launcher at it keeps telling me there is a problem. I can use steam, unity and some game makers, with no problem. Even play newer games in low to mid resolution.

Product Version: Epic Games Launcher
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asked Jul 01 '15 at 07:11 PM in Installation & Setup

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vans91
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avatar image AndrewHurley Jul 01 '15 at 07:23 PM

Hey Vans91,

Would you mind navigating to our Launcher Troubleshooting Guide and taking a look at the section for launcher install issues? There are suggestions within the guide that will potentially resolve your issue.

Troubleshooting Launcher https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#I_am_unable_to_install_the_Launcher_for_Windows

This will also link you to our Wiki, Documentation, and other helpful sites when you get up and running in the editor. These are great resources for learning and troubleshooting issues you might have.

Cheers,

Andrew Hurley

avatar image vans91 Jul 01 '15 at 07:40 PM

Unfortunetly I already tried all of these, even with -OpenGL and so on it wont start. Or install

avatar image AndrewHurley Jul 01 '15 at 08:01 PM

No problem. Thank you for taking a look and responding. I am going to loop in some more support to take a look at your issue. Let us know if you manage to get it working.

avatar image 0xDEADBEEF STAFF Jul 07 '15 at 03:26 AM

"So I am wondering why I cant even install the Epic launcher at it keeps telling me there is a problem."

Do have any additional info about the message you are getting? Perhaps a screenshot or debug logs?

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Hi vans91,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that 0xDEADBEEF mentioned above. Then post back here with the requested info.

Cheers,

TJ

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answered Jul 13 '15 at 05:59 PM

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TJ V ♦♦ STAFF
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