Incompatible Assets

Hello,

I’m using the 3DFoin Package in a project that was updated to 4.8 and now the engine crashed every time I try to add AnimNotifyStates to the Animations. They sometimes crash when I am using the animation list to pick a different animation. Now I’m not having this issue with anything else but them and I’ve contacted the seller about updating them or whatever that needs to be done. I’ve gotten no reply. Is there a way I can fix this or even get my money back? They were an important part of my game as placeholder creatures, but if I can’t use them as the engine updates it becomes money wasted.

On the other hand, is this an error with the engine itself? Perhaps you can recreate this?

Migrate the 3dFoin pack from 4.7 to 4.8 then try adding an AnimNotifyState, AnimNotify or even scroll through the list of Animations in the Persona window.

Hi there!

I’m sorry to hear you’re having this issue. If you could please send me an email to this address: marketplace-support@unrealengine.com to the following information:

-The details of the issue

-The name of the asset pack

-The details of you correspondence with the seller (when you contacted them)

Once we get this e-mail we’ll contact the seller on our end and try to get him to resolve this issue. We’ll give him a few days to respond, if he doesn’t then we’ll go ahead and process your refund if we haven’t found a resolution to your issue. Please let me know if you have any questions.

Thanks!

Stephanie