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Epic Launcher "Error! No version information recieved

Hello, I have been through this troubleshooting section: https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#I_Received_a_.22Error.21_No_version_information.22_Message. and nothing seemed to make a difference so here is my most recent error log not sure how to proceed. Any ideas are greatly appreciated.

Additionally, I would like to add that the market place had been working all this past week. I installed Webroot but I don't think this is related since I tried disabling Webroot, looking at my firewall to see if it was blocking the Epic Launcher, and I did a fresh install of the launcher as well.

Thank you for making UE4 free, it is a great resource and I have been having a lot of fun with it.

Product Version: UE 4.8
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asked Jul 07 '15 at 03:28 AM in Installation & Setup

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avatar image TJ V ♦♦ STAFF Jul 13 '15 at 05:36 PM

Hi FlusteredAristocrat,

To logs you provided look to be the standard Launcher logs. Could you follow the instructions in this section of the troubleshooting guide to generate you Debug Logs? They are a bit different and will help us better track down the issue.

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Hi FlusteredAristocrat,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above. Then post back here with the requested info.



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answered Jul 20 '15 at 03:25 PM

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