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error no product information recived

when i am opening epic game launcer it is updation in few second it show no version information reciver then i click on ok it ask for sign in when i sign in it show that error connection to the service failed

Product Version: Epic Games Launcher
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asked Jul 07 '15 at 11:03 AM in Installation & Setup

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yashu singh
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avatar image Ben Halliday STAFF Jul 07 '15 at 02:56 PM

Hi yashu singh,

Please take a look at our Launcher Troubleshooting Guide:

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems

In particular, check the section called, "I Received a "Error! No version information" Message."

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#I_Received_a_.22Error.21_No_version_information.22_Message.

If that doesn't help, please find the launcher logs as described in the guide and attach them here. Thanks!

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Hi yashu singh,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that Ben mentioned above. Then post back here with the requested info.

Cheers,

TJ

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answered Jul 13 '15 at 05:58 PM

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TJ V ♦♦ STAFF
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