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[Closed] Epic Games Launcher crashes

I have been digging around for an answer and nothing has yielded a result. After multiple clean re-installs the problem persists. However, I have noticed that in the most recent log (before a complete re-install), it just suddenly stops mid way. Also my most recent log only recorded one line "[0708/092308:ERROR:child_process_launcher.cc(479)] Failed to launch child process"

The crashes began after I provided administrator rights after updating the launcher (it requested admin privileges to update outdated shortcuts), now after each re-install, it allows me to sing in, it opens the main window, if I click the Unreal Engine tab it crashes, or even after a while it just closes down. After that, the launcher only displays the logging in window with the "please wait" message and instantly crashes. No logs. Windows reports it just as a "stopped working" event.

I was planning on starting a new project, but am I'm unable of even downloading the editor.

Product Version: Epic Games Launcher
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asked Jul 08 '15 at 04:04 PM in Installation & Setup

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Iniers
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avatar image Ben Halliday STAFF Jul 08 '15 at 05:06 PM

Hi Johan,

Please take a look at our Launcher Troubleshooting Guide to see if any of that helps:

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems

If not, please follow the instructions for getting your dxdiag and launcher logs, then zip and attach them here. Thanks!

avatar image Iniers Jul 08 '15 at 06:19 PM

Here they are.

System Specs

Logs

logs.zip (1.3 MB)
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The question has been closed Jul 10 '15 at 05:52 PM by Stephen Ellis for the following reason:

Please post here: https://answers.unrealengine.com/questions/252951/epic-game-launcher-crash.html


1 answer: sort voted first

This recent crash with the Epic Games Launcher has become a commonly reported issue. In order to focus our support efforts and consolidate information, we are going to close this post and redirect to the following location:

https://answers.unrealengine.com/questions/252951/epic-game-launcher-crash.html

We will review the information already provided here, and please feel free to add additional information to the linked post.

Thanks for your help and your patience while we work to resolve this issue.

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answered Jul 10 '15 at 05:52 PM

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Stephen Ellis ♦♦ STAFF
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