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Launcher - Windows freeze at each update


Since 2 or 3 update, my windows environment is completly freezing on the first launch of the Launcher. I have no choice other than hard rebooting. Once I launch it for the 2nd time everything is working as expected.

For the last update that I did today, when freezing, the Launcher was launched and show an overlay on top of the mains screen saying that my shorcut was outdated.

I can't find any logs and I don't know where they are saved but this is clearly annoying.


Product Version: Epic Games Launcher
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asked Jul 10 '15 at 08:55 AM in Installation & Setup

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avatar image Ben Halliday STAFF Jul 10 '15 at 12:44 PM

Hi Elvince,

Please check out our Launcher Troubleshooting Guide for instructions on how to get your launcher logs:


If you could please attach the logs and your dxdiag, that could be helpful. Thanks!

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Hi Elvince,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that Ben mentioned above. Then post back here with the requested info.



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answered Jul 14 '15 at 04:46 PM

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