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Stuck on Install on Mac

It's been trying to install for the last 3 hours gets to around 50% then popups up dialog saying install failed, try again. I don't understand why it is so difficult to just install the engine. This doesn't give me much confidence about the rest of the app / engine. They should get atleast that part right.

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asked Apr 06 '14 at 09:59 PM in Installation & Setup

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avatar image leighswift STAFF Apr 07 '14 at 08:50 AM

Hi ddnguyen_278, sorry to see you are having some problems. I could do with some more info to figure out what may be happening in your case. Could you zip up your logs folder for me and attach here please? You should find it here:- /Users/USER.NAME/Documents/UnrealEngineLauncher/Saved/Logs

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After about an hour more it finally installed but now I still get this mysterious can't install error occasionally on trying to install any of the marketplace apps. It would download just fine then reach like 80% complete with speed of 0 KB/s and stall out for ever until i kill it and redownload it again ( unfortunately it resumes the download like 25% ).. I've done this multiple time. I don't know why the Mac support is so bad. I hope the really put some effort in fixing this in the future.

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answered Apr 07 '14 at 01:52 AM

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avatar image Stephen Ellis ♦♦ STAFF Apr 07 '14 at 09:27 PM

Hi ddnguyen_278,

It sounds like you are experiencing a known download issue. Please view this post and see if the provided solution works for you. https://answers.unrealengine.com/questions/24311/read-this-if-your-download-has-stopped-around-81.html

avatar image ddnguyen_278 Apr 07 '14 at 09:44 PM

I will give that a try and report back thanks!

avatar image Stephen Ellis ♦♦ STAFF Apr 11 '14 at 02:07 PM

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you.

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