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it crash the epic games launcher

i try everything that you guys been suggested in previous question.. but it still wont open.. help me... i almost done with the project...

Product Version: Epic Games Launcher
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asked Jul 21 '15 at 11:52 PM in Installation & Setup

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tison
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avatar image TJ V ♦♦ STAFF Jul 22 '15 at 01:27 PM

Hi tison,

Try the steps in this section of the troubleshooting guide.

If that doesn't work, try the suggestion that Steve.White posted here. Let us know if that fixes the issue or not and post a screenshot of any errors/messages that you are getting.

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Hi tison,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above. Then post back here with the requested info.

Cheers,

TJ

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answered Jul 27 '15 at 04:54 PM

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TJ V ♦♦ STAFF
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avatar image tison Jul 27 '15 at 04:58 PM

Hi mr. Tj

Sorry im kind of busy with other project.. and for the problems im still have the issue.. i try every way that you suggested but it still crash.. actually i begun to give up.

Later on ill post the dxdiag

avatar image TJ V ♦♦ STAFF Jul 27 '15 at 05:01 PM

That's fine. When you post back with info it will reopen the post and notify me.

avatar image tison Jul 31 '15 at 04:01 AM

hi mr tj. this is my dx diag.. i can debug the file from the luncher

link text

dxdiag.txt (73.7 kB)
avatar image TJ V ♦♦ STAFF Jul 31 '15 at 01:19 PM

You should be able to get the Debug logs by using the 'Outside of the Launcher' section here.

As far as your dxdiag, you are using a Nvidia mobile graphics card. Can you check to see if you have the program Nvidia Optimus on your machine? It is a performance program that shifts processing from your internal graphics card to the Nvidia. This program will sometimes conflict with the Launcher/Editor. Make sure it is keeping performance on the Nvidia card when the Launcher is opened.

avatar image tison Jul 31 '15 at 04:16 PM

Ok i try and check it. I will contact you later

avatar image TJ V ♦♦ STAFF Aug 05 '15 at 06:02 PM

Hi tison

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, just post back here to reopen the report.

avatar image tison Aug 05 '15 at 06:24 PM

Sorry for taking so much time.. i havent try your suggestion.. maybe tomorrow ill try it..

Thanks again for the assistance

avatar image tison Aug 07 '15 at 05:17 PM

hi, mr tj

ive already try your suggestion but still... it crash and the debug report didnt even appear.. im afraid my os couse the problem... because when install and using it in osx its working just fine..

i try to reinstal the os then report to you after i reinstal it

avatar image TJ V ♦♦ STAFF Aug 12 '15 at 06:26 PM

Have you had any luck with the OS reinstall?

avatar image tison Jul 27 '15 at 05:04 PM

Will do.. thanks for the quick assistance

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