Launcher can not update anymore

Development Getting Started & Setup
, ,
1

I’ve update this question:
I alway got an error when I try to update new version.
This is the dxdiag and launcher log:link textlink text

2

Hi Baesky,

Try the suggestions in this section of the troubleshooting guide.

If nothing works, follow the steps here to generate your Debug Logs. Then post them here, along with your Dxdiag (system specs).

3

Hi, I’ve update this question. Thanks!

4

Hi Baesky,

Could you try pasting this into your web browser of choice and letting us know what message you get, if any.

https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/version

Thanks

Andrew

5

{
“app” : “launcher”,
“moduleName” : “Epic-Launcher-PublicService”,
“branch” : “Release”,
“buildDate” : “2015-04-22T16:42:51.582Z”,
“serverDate” : “2015-08-11T15:11:40.676Z”,
“build” : “26”,
“cln” : “2521271”,
“overridePropertiesVersion” : “unknown”,
“version” : “2.3.1”
}

I got this… Thanks!

6

Hi Baesky, can I just confirm that’s from this URL, yes?

https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/version

Andrew

7

Hi Andrew, I have copy your url and got this:
{
“app” : “launcher”,
“moduleName” : “Epic-Launcher-PublicService”,
“branch” : “Release”,
“buildDate” : “2015-08-11T17:48:54.653Z”,
“modules” : {
“epic-common-core” : {
“branch” : “Release”,
“buildDate” : “2015-08-11T01:29:03.105Z”,
“build” : “2”,
“cln” : “2650508”,
“version” : “0.27”
},
“epic-module-CloudStorage-Core” : {
“branch” : “TRUNK”,
“buildDate” : “2015-08-11T01:53:29.596Z”,
“build” : “405”,
“cln” : “2615927”,
“version” : “UNKNOWN”
}
},
“serverDate” : “2015-08-16T01:17:23.680Z”,
“build” : “30”,
“cln” : “2651386”,
“overridePropertiesVersion” : “unknown”,
“version” : “2.5”
}

8

Hey Baesky,

I’m seeing some connection errors in your logs. Are you running behind a proxy, vpn, or have a firewall going?

9

May be I was using vpn on that time, but even I running launcher with out any proxy or vpn, it’s the same result. Thanks for your reply :slight_smile:

10

Could you check if you have windows defender running, and if that has blocked connection?

11

Hi Baesky,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that Antony mentioned above. Then post back here with the requested info.

Cheers,

TJ