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Region not supported

Hi all,

I've just recently decided to upgrade from Unreal 3 to Unreal 4, however I'm having an issue when installing.

After launching the Epic Games Launcher and selecting a build, when I press the button to install it, there is a delay for about maybe 10 seconds, followed by:

Cannot Install

Region not supported

Please contact accounts@unrealengine.com

[screenshot http://i.imgur.com/bTR4Xf4.jpg]

I've sent off an email, but am posting here in case anyone else has gotten this and found some kind of work-around, or knows why there's a region lock for Australians?

Product Version: Epic Games Launcher
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asked Aug 02 '15 at 04:08 PM in Installation & Setup

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JasperCarmack
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avatar image TJ V ♦♦ STAFF Aug 03 '15 at 02:11 PM

Hi Blackmantis,

There isn't a region lock on Australia that I know of. While you are waiting for the accounts team to get back with you, try the suggestions in this section of the troubleshooting guide.

If nothing works for you, follow the steps here to generate your Debug Logs and post them here.

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I think I'd honestly prefer to use Unity. I'm a bit over the whole "not available in your country" scene that America pulls over Australia and other country every chance they get. Thanks for your answer though.

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answered Aug 06 '15 at 01:10 AM

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JasperCarmack
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