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Epic games launcher stuck on "please wait" "install" loop when installing UE

So basically I'm logged on tried everything suggested, epic games launcher loads however whenever I try to download UE I click the "install" button it then says "please wait" before coming back to "install", pc resets and reinstall have not fixed

Product Version: UE 4.8
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asked Aug 10 '15 at 08:06 PM in Installation & Setup

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avatar image TJ V ♦♦ STAFF Aug 11 '15 at 04:28 PM

Hi Triqzfx

Thank you for trying the standard fixes before posting. We are currently investigating a string of 'Please Wait' issues.

Could you follow the steps here to generate your Debug Logs? Post them here, along with your Dxdiag (system specs).

avatar image Triqzfx Aug 11 '15 at 06:11 PM

link text

As you requested the logs (all in one zip folder)

help.zip (2.2 MB)
avatar image arbrown STAFF Aug 12 '15 at 02:18 PM

Hi Triqzfx,

It's unclear from your logs which you attempted to repro the issue in. Please could you repeat your repro steps and just provide us with the corresponding log (would be the newest one).



avatar image Triqzfx Aug 13 '15 at 04:36 AM

Here i think i have seen what its done sorry for late reply link text

help.zip (1.6 MB)
avatar image Triqzfx Aug 13 '15 at 07:04 PM

I have seen you replied on my email but its not showing up here I have allowed it through the firewall and antivirus and even checked the ports guess I will have to wait for the update

avatar image [EPIC] Zanzertuchi STAFF Aug 20 '15 at 09:17 PM

Hey Triqzfx,

Can you confirm if you're running behind a proxy, using vpn, or a Firewall?

avatar image Triqzfx Aug 20 '15 at 11:25 PM

How would I got about that ?

avatar image TJ V ♦♦ STAFF Aug 21 '15 at 02:31 PM

Hi Triqzfx,

If you were using a VPN you would likely know right away, as they require some setup.

However, here is a couple of links to help with the Proxy and Firewall questions.

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Hi Triqzfx,

Give the workaround posted here a try. Let us know how it goes.



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answered Aug 24 '15 at 01:12 PM

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avatar image Triqzfx Aug 24 '15 at 02:13 PM

Im getting "install failed could not download install information. please try again later. code:5

avatar image TJ V ♦♦ STAFF Aug 24 '15 at 03:18 PM

Okay, we hope to have a Launcher hotfix soon'ish that should fix this issue. Once you see the Launcher update, let us know if it fixes the issue.

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