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Sign in is still stuck in "Please wait"

For almost a week I havn't been able to sign in with the launcher it gets stuck as shown in the image below. I have followed all steps on this page without any luck or success. I have attached the DXDiag and Launcher logs from 2 computers since I have the same problem on several machines...

alt text

Product Version: Epic Games Launcher
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asked Aug 11 '15 at 07:35 AM in Installation & Setup

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TYRENS-Jonas
214 10 15 25

avatar image TJ V ♦♦ STAFF Aug 11 '15 at 04:40 PM

Hi TYRENS-Jonas,

Thank you for the report. We are currently investigating a string of 'Please Wait' issues and we will post back here with updates as we have them.

avatar image TYRENS-Jonas Aug 12 '15 at 06:59 AM

Thanks for you answer!

avatar image arbrown STAFF Aug 12 '15 at 10:39 AM

Hi TYRENS-Jonas,

In the mean time, you may want to try right clicking on the Launcher and running as Admin, some users have reported this as a workaround for this issue... just while we investigate further.

Thanks

Andrew

avatar image TYRENS-Jonas Aug 12 '15 at 10:43 AM

Yes I'll try it right away...

avatar image TYRENS-Jonas Aug 12 '15 at 10:51 AM

Nope no change.. :-/

avatar image TYRENS-Jonas Aug 12 '15 at 11:24 AM

I have a Network Monitor Log for the traffic from and to the launcher but I can't attach it here. If you are interested I can send it to you...

avatar image arbrown STAFF Aug 12 '15 at 01:11 PM

Sure :) If you can upload it dropbox/pastebin/etc whatever works for you we'll take a look.

Andrew

avatar image TYRENS-Jonas Aug 12 '15 at 01:26 PM

Can I send it in private to you?

avatar image TYRENS-Jonas Aug 12 '15 at 01:27 PM

Microsoft Network Monitor can open it

avatar image arbrown STAFF Aug 12 '15 at 01:33 PM

afraid not :( please use a 3rd party host, thanks.

Andrew

avatar image TYRENS-Jonas Aug 12 '15 at 01:47 PM

I manage to remove other data from the file... https://www.dropbox.com/s/o3xbn1biw1aw02i/Epic.cap?dl=0

Use Microsoft Network Monitor to open...

avatar image SagiDarkStar Dec 01 '15 at 12:53 PM

how do i opening port in my firewall? if u caan be more specific it will help me. thank u.=]

avatar image TYRENS-Jonas Dec 01 '15 at 01:21 PM

Depends on your firewall/Router...

http://portforward.com/ has alot of help...

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2 answers: sort voted first

Thanks :), we're going to take a look now and see if it can help us get to the route cause. We also have a hunch we're working on atm too... if possible can you add an exception to the following address/port on your firewall and see if that makes any difference?

xmpp-service-prod.ol.epicgames.com port 5222

Thanks

Andrew

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answered Aug 12 '15 at 03:24 PM

avatar image TYRENS-Jonas Aug 12 '15 at 08:38 PM

I'll see what I can do... But it will be tomorrow :-)

Livin in CET ;-)

avatar image TYRENS-Jonas Aug 13 '15 at 06:58 AM

Opening up 5222 solved it... I posted a longer answer that is under review...

avatar image TYRENS-Jonas Aug 13 '15 at 08:09 AM

Sorry updated my longer answer and it's under review again...

avatar image arbrown STAFF Aug 13 '15 at 10:29 AM

That's great to here TYRENS, glad it worked for you, were working on a fix now that should ensure users don't have to add this as an exception to get it working.

Andrew

avatar image TYRENS-Jonas Aug 13 '15 at 11:35 AM

Perfect I don't know if you saw my answer regarding what traffic was blocked? Had some serious issues with my ISP this morning...

Jonas ;-)

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My firewall detected traffic on port 5222 (aka. Jabber VoIP-port) the sub-application/protocol detected were QUIC wich if not mistaken is a Google Protocol for quick UDP messaging. The traffic from QUIC was flagged as unsafe/unreliable so the firewall blocked it.

Work around for firewall admins: Open up port 5222 in your firewall and it will work.

This won't help if your not in charge for your firewall like in a company or on university network. Then you need to consult your IT-department at least for now.

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answered Aug 13 '15 at 12:36 PM

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TYRENS-Jonas
214 10 15 25

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