Sign in is still stuck in "Please wait"

For almost a week I havn’t been able to sign in with the launcher it gets stuck as shown in the image below. I have followed all steps on [this page][1] without any luck or success. I have attached the DXDiag and Launcher logs from 2 computers since I have the same problem on several machines…

Hi TYRENS-Jonas,

Thank you for the report. We are currently investigating a string of ‘Please Wait’ issues and we will post back here with updates as we have them.

Thanks for you answer!

Hi TYRENS-Jonas,

In the mean time, you may want to try right clicking on the Launcher and running as Admin, some users have reported this as a workaround for this issue… just while we investigate further.

Thanks

Andrew

Yes I’ll try it right away…

I have a Network Monitor Log for the traffic from and to the launcher but I can’t attach it here. If you are interested I can send it to you…

Nope no change… :-/

Can I send it in private to you?

Sure :slight_smile:
If you can upload it dropbox/pastebin/etc whatever works for you we’ll take a look.

Andrew

afraid not :frowning: please use a 3rd party host, thanks.

Andrew

Microsoft Network Monitor can open it

I manage to remove other data from the file…

Use Microsoft Network Monitor to open…

Thanks :), we’re going to take a look now and see if it can help us get to the route cause. We also have a hunch we’re working on atm too… if possible can you add an exception to the following address/port on your
firewall and see if that makes any difference?

xmpp-service-prod.ol.epicgames.com port 5222

Thanks

Andrew

I’ll see what I can do… But it will be tomorrow :slight_smile:

Livin in CET :wink:

Opening up 5222 solved it… I posted a longer answer that is under review…

Sorry updated my longer answer and it’s under review again…

My firewall detected traffic on port 5222 (aka. Jabber VoIP-port) the sub-application/protocol detected were QUIC wich if not mistaken is a Google Protocol for quick UDP messaging. The traffic from QUIC was flagged as unsafe/unreliable so the firewall blocked it.

Work around for firewall admins: Open up port 5222 in your firewall and it will work.

This won’t help if your not in charge for your firewall like in a company or on university network. Then you need to consult your IT-department at least for now.

That’s great to here TYRENS, glad it worked for you, were working on a fix now that should ensure users don’t have to add this as an exception to get it working.

Andrew

Perfect I don’t know if you saw my answer regarding what traffic was blocked? Had some serious issues with my ISP this morning…

Jonas :wink:

how do i opening port in my firewall? if u caan be more specific it will help me.
thank u.=]