x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Stalls on "please wait" when downloading UE4 4.8

Hi,

I'm getting this problem when I go to install the UE4 4.8 engine from the Library. It hangs on "please wait" and then drops back to "install" I have gone through the recommendations on this site with no avail.

I have attached my logs fyi.

Regardslink textlink textlink text

Product Version: UE 4.8
Tags:
more ▼

asked Aug 11 '15 at 09:50 AM in Installation & Setup

avatar image

Caliban-AU
1 1 2

avatar image Caliban-AU Aug 11 '15 at 10:24 AM

I have also tried accessing this link: https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/cloudstorage/system/226cb455de1c4839b0b79c999b946f3e

And I get this message: { "errorCode" : "errors.com.epicgames.common.authentication.authentication_failed", "errorMessage" : "Authentication failed for /api/cloudstorage/system/226cb455de1c4839b0b79c999b946f3e", "messageVars" : [ "/api/cloudstorage/system/226cb455de1c4839b0b79c999b946f3e" ], "numericErrorCode" : 1032, "originatingService" : "launcher" }

avatar image arbrown STAFF Aug 12 '15 at 02:24 PM

Hi Caliban-AU,

It's not clear from your logs that you tried to download 4.8, please could you add -debuglogging to the commandline of the Launcher, repeat your repro steps and then uploaded the corresponding log, thanks.

Andrew

avatar image Caliban-AU Aug 14 '15 at 12:20 AM

Hi,

I have reposted the logs again. The second log is a huge 8mb, it wont let me upload it.

However, I have posted the last part of the log below. I noticed it seems to be requesting version UE4.9 engine version??

<< [2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header 'User-Agent: game=EpicGamesLauncher, engine=UE4, version=4.9.0-2643280+++depot+UE4-LauncherLive' >>

[2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Custom headers are present [2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Payload size=82 [2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header 'Content-Type: application/json; charset=utf-8' [2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header 'User-Agent: game=EpicGamesLauncher, engine=UE4, version=4.9.0-2643280+++depot+UE4-LauncherLive' [2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header 'Content-Length: 82' [2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header 'Pragma: no-cache' [2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header 'Expect: ' [2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: request (easy handle:000000000608E0C0) has been added to multi handle for processing [2015.08.14-00.08.53:588][ 0]LogExit: Preparing to exit. [2015.08.14-00.08.53:588][ 0]BuildDataGenerator: FATAL ERROR: EBuildPatchInstallError::ApplicationClosing,

link textlink text

avatar image TJ V ♦♦ STAFF Aug 11 '15 at 04:34 PM

Hi TCailban-AU,

Thank you for the report. We are currently investigating a string of 'Please Wait' issues and we will post back here with updates as we have them.

avatar image Caliban-AU Aug 14 '15 at 01:35 AM

Hers the full 8mb log zipped up and attached.link text

avatar image TJ V ♦♦ STAFF Aug 14 '15 at 01:07 PM

In response to:

Its been a few days and I'm still having this same problem with 4.8. Ive tried everything, even disabling firewall. Does it have something todo with the region locking I saw on another thread? I'm in Australia.

We don't block any content going into Australia, but Australia will sometime block things on your side. It is possible that is the issue. However, it's more likely that you are just experiencing the 'Please Wait' issue that we have been investigating for the past several days.

Please bear with us while we attempt to find a solution or workaround.

avatar image Caliban-AU Aug 14 '15 at 11:22 PM

Just fyi, I updated the launcher this morning. Still has the "please wait" issue.

avatar image [EPIC] Zanzertuchi STAFF Aug 20 '15 at 08:15 PM

Hey Caliban-AU,

Just out of curiosity are you able to download any other version of the Engine? Or a preview?

(comments are locked)
10|2000 characters needed characters left

1 answer: sort voted first

Hi Cailban-AU,

Give the workaround posted here a try. Let us know how it goes.

Cheers,

TJ

more ▼

answered Aug 24 '15 at 01:13 PM

avatar image

TJ V ♦♦ STAFF
41.2k 1009 183 493

(comments are locked)
10|2000 characters needed characters left
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question