Stalls on "please wait" when downloading UE4 4.8

Hi,

I’m getting this problem when I go to install the UE4 4.8 engine from the Library. It hangs on “please wait” and then drops back to “install” I have gone through the recommendations on this site with no avail.

I have attached my logs fyi.

Regardslink textlink textlink text

I have also tried accessing this link: https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/cloudstorage/system/226cb455de1c4839b0b79c999b946f3e

And I get this message:
{
“errorCode” : “errors.com.epicgames.common.authentication.authentication_failed”,
“errorMessage” : “Authentication failed for /api/cloudstorage/system/226cb455de1c4839b0b79c999b946f3e”,
“messageVars” : [ “/api/cloudstorage/system/226cb455de1c4839b0b79c999b946f3e” ],
“numericErrorCode” : 1032,
“originatingService” : “launcher”
}

Hi TCailban-AU,

Thank you for the report. We are currently investigating a string of ‘Please Wait’ issues and we will post back here with updates as we have them.

Hi Caliban-AU,

It’s not clear from your logs that you tried to download 4.8, please could you add -debuglogging to the commandline of the Launcher, repeat your repro steps and then uploaded the corresponding log, thanks.

Andrew

Hi,

I have reposted the logs again. The second log is a huge 8mb, it wont let me upload it.

However, I have posted the last part of the log below. I noticed it seems to be requesting version UE4.9 engine version??

<< [2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header ‘User-Agent: game=EpicGamesLauncher, engine=UE4, version=4.9.0-2643280+++depot+UE4-LauncherLive’ >>

[2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Custom headers are present
[2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Payload size=82
[2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header ‘Content-Type: application/json; charset=utf-8’
[2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header ‘User-Agent: game=EpicGamesLauncher, engine=UE4, version=4.9.0-2643280+++depot+UE4-LauncherLive’
[2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header ‘Content-Length: 82’
[2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header ‘Pragma: no-cache’
[2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: Adding header 'Expect: ’
[2015.08.14-00.08.53:588][ 0]LogHttp:Verbose: 00000000152E0300: request (easy handle:000000000608E0C0) has been added to multi handle for processing
[2015.08.14-00.08.53:588][ 0]LogExit: Preparing to exit.
[2015.08.14-00.08.53:588][ 0]BuildDataGenerator: FATAL ERROR: EBuildPatchInstallError::ApplicationClosing,

link textlink text

Hers the full 8mb log zipped up and attached.link text

In response to:

Its been a few days and I’m still having this same problem with 4.8. Ive tried everything, even disabling firewall. Does it have something todo with the region locking I saw on another thread? I’m in Australia.

We don’t block any content going into Australia, but Australia will sometime block things on your side. It is possible that is the issue. However, it’s more likely that you are just experiencing the ‘Please Wait’ issue that we have been investigating for the past several days.

Please bear with us while we attempt to find a solution or workaround.

Just fyi, I updated the launcher this morning. Still has the “please wait” issue.

Hey Caliban-AU,

Just out of curiosity are you able to download any other version of the Engine? Or a preview?

Hi Cailban-AU,

Give the workaround posted here a try. Let us know how it goes.

Cheers,

TJ