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Sorry the Account credentials you are using are invalid

I just downloaded UE4 but when I try to start it with the same information that I use when logging in on the website (which works fine) I get the message "Sorry the Account credentials you are using are invalid".

Any help?

(i already wrote to Accounts@unrealengine.com but was redirected to the answerhub)

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asked Aug 19 '15 at 03:44 PM in Installation & Setup

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mr.fastfinger
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avatar image chetsen Jan 25 '16 at 11:10 PM

What was the fix? I'm having the same problem =(

Thanks in advance

avatar image chetsen Jan 25 '16 at 11:16 PM

Okay.....I'm just being dumb. Lol I was using my display name to try to log on when its asking for email.

All good now! ;)

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Hi,

I'm sorry that you were directed to the AnswerHub. I have contacted a member of our Customer Support team and they have sent an email to assist you.

Cheers,

TJ

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answered Aug 20 '15 at 01:12 PM

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TJ V ♦♦ STAFF
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