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Launcher crash on startup WIN10

Every time I start the launcher it crashes... I am using Windows 10, Intel Core i7 4th Gen, Intel HD Graphics 5000 (I think).

I have tried every solution i found online and nothing worked. please help me.

Product Version: UE 4.9
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asked Sep 01 '15 at 08:42 PM in Installation & Setup

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nivgov
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avatar image TJ V ♦♦ STAFF Sep 02 '15 at 03:57 PM

Hi nivgov,

Try the suggestions in this section of the troubleshooting guide.

If nothing works, follow the steps here to generate your Debug Logs. Then post them here, along with your full Dxdiag (system specs).

avatar image nivgov Sep 02 '15 at 06:31 PM

Didn't Work...

dxdiag.txt (88.1 kB)
avatar image MrMcBarnabas STAFF Sep 09 '15 at 01:14 PM

Hi Nivgov,

We are in the process of analyzing your log, in the mean time can you try adding -nocef to your commandline. Its the same process described in the troubleshooting section linked by TJ Ballard above.

Could you then zip up all your log files and attach them to a reply.

Thanks.

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1 answer: sort voted first

Hi nivgov,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that Barnabas mentioned above. Then post back here with the requested info.

Cheers,

TJ

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answered Sep 14 '15 at 03:06 PM

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TJ V ♦♦ STAFF
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