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Windows 10 Unreal Crash at Playing/Launching Game


I've been having some issues with the unreal program First it was crashing when double clicking the shortcut icon and switching to library tab. I resolved it by placing -OpenGL in target. Now projects can be opened. But when clicking the launch button in game it gives me a massive crash and a beeping sound.

It also does the same thing when I try to open a folder with content. link textlink text

Please help me with this, i have to do a lot of work to do


alt text

Product Version: UE 4.8
logs.rar (3.5 MB)
projectlog.log (30.3 kB)
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asked Sep 02 '15 at 09:47 PM in Bug Reports

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avatar image Danart21 Sep 03 '15 at 12:33 AM

Can someone answer this... This is my second post without an answer...

avatar image Danart21 Sep 03 '15 at 03:58 PM

this is ridiculous...

avatar image Ben Halliday STAFF Sep 03 '15 at 04:01 PM

Hi Danart21,

I've assigned a member of the support staff to look into this for you, and they'll post here if they need any further details. We don't work 24 hours a day and only saw this when we got in this morning, and it takes time to get through each post we're assigned to. Please be patient; we'll get to you as soon as we can. Thank you.

avatar image Matt.Williams Sep 03 '15 at 06:43 PM

Hi Danart21,

Could you please provide me with your DxDiag info?

-Matt W.

avatar image Danart21 Sep 03 '15 at 11:52 PM

here it islink text

dxdiag.txt (76.2 kB)
avatar image Matt.Williams Sep 04 '15 at 09:43 PM

Ok, so I'd like to make sure I'm understanding correctly. You are reporting two crashes, right? A crash in the Epic Games Launcher and another when you hit the "Launch On" in the editor, right? I see in the one screenshot that you're not getting an actual callstack in the CrashReporter window. Which crash is that for?

Have you had this problem across multiple driver versions?

-Matt W.

avatar image Danart21 Sep 04 '15 at 10:29 PM

The launch crash is when the uproject is opened, the Launch icon. Same crash happens when I'm opening the assets i have in a folder and try to place them in the level and then when i hit Play, the same crash occurs. This hasn't happened in previous driver version.

avatar image Matt.Williams Sep 11 '15 at 11:18 PM

Can you send me your machine ID? This isn't anything that can be used to access your computer by anybody. It will allow me to search in our CrashReport system. In rare cases, callstacks show up there where they don't show up to the user.

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Hi Danart21,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

-Matt W.

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answered Sep 18 '15 at 10:18 PM

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