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Unreal Engine has stopped working when starting up

I am using the epic games launcher for the first time, and have continued to have the same problem where I start it up and i receive a message saying that it has stopped working. I uninstalled and reinstalled it several times, and it does not help. Oddly enough, unity launcher is having the same problem, as it also says that it has stopped working when i start it up. I have attached my logs and dxdiag to this question. But i cannot determine what is causing this problem.link text Thank you for your time for reading this long question.

Product Version: Epic Games Launcher
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asked Sep 03 '15 at 01:58 AM in Installation & Setup

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avatar image lucassou Sep 15 '15 at 04:42 PM

I also have a r9 390 but it doesn't crash on start, it's usually after a few minutes. [1]: /storage/temp/58712-logs.zip

logs.zip (49.2 kB)
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If you have catalyst driver 15.7.1, remove that and get 15.9.1 (at this time and day it is in beta). It stopped the crash from occurring in epic games (the entire app).

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answered Oct 03 '15 at 03:31 PM

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avatar image lucassou Oct 03 '15 at 05:25 PM

Are you sure? I tried this version and I still have crashes not on startup but after a few minutes

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Hi MrWintersGreen,

The standard fixes for this issue is the workaround from this post or some users have had luck running Windows Repair. However, it could be another issue all together.

Did you just recently install the Radeon R9 390 card?

We have had several reports from other users that are using AMD R9 3xx series cards and there seems to be an issue with either the hardware or the driver.

We have some of these cards ordered to compatibility testing but it would also be good to post on the AMD forums as well.

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answered Sep 03 '15 at 03:23 PM

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avatar image MrWintersGreen Sep 03 '15 at 06:37 PM

I just installed a r9 390 about a month ago, and before that unreal and unity both worked with my chipset of my 4790k. I will post on the amd forums as well, thank you for letting me know. And I will try the fix later today once i am free and reply with either it working or not so much. Thank you for your time TJ Ballard.

avatar image TJ V ♦♦ STAFF Sep 29 '15 at 02:36 PM

Hey everyone,

We have investigated this on our end and it seems to be directly related to the graphics card driver. If you haven't already, make sure that you post on the AMD forums to help get traction on this issue.



avatar image MrWintersGreen Sep 29 '15 at 05:55 PM

Thanks, man even though i posted the issue a long time ago I still haven`t tried the workaround you proposed in this other post. When I try it (hopefully next week I will reply).

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