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Downloading never finishes

Now, after getting beaten up by Code 5 error, this is the next Enemy....It wont initiate the download. I am watching this window, from past 5 hours. I am certainly not feeling Lucky.

Product Version: Epic Games Launcher
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asked Sep 09 '15 at 10:52 AM in Installation & Setup

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avatar image Vinayill Sep 09 '15 at 10:56 AM

I am certainly "Not Feeling Lucky".

avatar image Ben Halliday STAFF Sep 09 '15 at 02:20 PM

Hi Vinayill,

Please take a look at our Launcher Troubleshooting Guide and see if any of the information there helps. In particular, try the section titled, "The Launcher is unable to download content".

If nothing there helps, please get your dxdiag and launcher logs as described at the bottom of the guide, and post them here. Thank you!

avatar image Vinayill Sep 09 '15 at 03:15 PM

Hi Ben Halliday,

I had to restart my Mac after getting stuck on Downloading window. But Launcher link textwas not quitting, I tried Force quitting but it didn't do anything. So basically my Mac got unresponsive, and I had to force the shutdown. Not even once, twice. Either Launcher or Yosemite, has bug. Launcher takes more than 40 minutes to go to download window. Something is spooky behind these softwares and their codings. I don't trust it man. My world is falling apart...Save me !

avatar image TJ V ♦♦ STAFF Sep 10 '15 at 02:03 PM

HI Vinayill,

Make sure you also include the Debug Logs that Ben mentioned above. You can find more info on how to generate them here.

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Hi Vinayill,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above. Then post back here with the requested info.



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answered Sep 15 '15 at 03:19 PM

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