How do I prevent unreal engine from crash when I import fbx meshes from maya

Development Pipeline & Plugins
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1

Everytime I import a fbx mesh (static) from maya to my content browser it crashes and gives me this error message:

MachineId:500DAEA841022DA33587708165D95310
EpicAccountId:b834597ef1d24241b517f0486cfee54d

Access violation - code c0000005 (first/second chance not available)

“”

UE4Editor_UnrealEd!UnFbx::GetImportOptions() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\editor\unrealed\private\fbx\fbxmainimport.cpp:69]
UE4Editor_UnrealEd!UFbxFactory::FactoryCreateBinary() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\editor\unrealed\private\fbx\fbxfactory.cpp:206]
UE4Editor_UnrealEd!UFactory::StaticImportObject() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\editor\unrealed\private\factories\factory.cpp:312]
UE4Editor_AssetTools!FAssetTools::ImportAssets() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\developer\assettools\private\assettools.cpp:917]
UE4Editor_AssetTools!FAssetTools::ImportAssets() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\developer\assettools\private\assettools.cpp:536]
UE4Editor_ContentBrowser!SContentBrowser::ImportAsset() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\editor\contentbrowser\private\scontentbrowser.cpp:744]
UE4Editor_ContentBrowser!SContentBrowser::HandleImportClicked() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\editor\contentbrowser\private\scontentbrowser.cpp:735]
UE4Editor_ContentBrowser!TMemberFunctionCaller::operator()<>() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\core\public\delegates\delegateinstanceinterface_variadics.h:161]
UE4Editor_ContentBrowser!TTupleImpl >::ApplyAfter_ExplicitReturnType >() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\core\public\delegates\tuple.h:113]
UE4Editor_ContentBrowser!TBaseSPMethodDelegateInstance<0,SContentBrowser,0,FReply cdecl(void)>::Execute() [d:\buildfarm\buildmachine++depot+ue4-releases+4.9\engine\source\runtime\core\public\delegates\delegateinstancesimpl_variadics.inl:282]
UE4Editor_Slate!TBaseDelegate::Execute() [d:\buildfarm\buildmachine++depot+ue4-releases+4.9\engine\source\runtime\core\public\delegates\delegatesignatureimpl_variadics.inl:440]
UE4Editor_Slate!SButton::OnMouseButtonUp() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\slate\private\widgets\input\sbutton.cpp:236]
UE4Editor_Slate!::operator()() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\slate\private\framework\application\slateapplication.cpp:4273]
UE4Editor_Slate!FEventRouter::Route >() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\slate\private\framework\application\slateapplication.cpp:214]
UE4Editor_Slate!FSlateApplication::RoutePointerUpEvent() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\slate\private\framework\application\slateapplication.cpp:4276]
UE4Editor_Slate!FSlateApplication::ProcessMouseButtonUpEvent() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\slate\private\framework\application\slateapplication.cpp:4660]
UE4Editor_Slate!FSlateApplication::OnMouseUp() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\slate\private\framework\application\slateapplication.cpp:4638]
UE4Editor_Core!FWindowsApplication::ProcessDeferredMessage() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\core\private\windows\windowsapplication.cpp:1403]
UE4Editor_Core!FWindowsApplication::DeferMessage() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\core\private\windows\windowsapplication.cpp:1708]
UE4Editor_Core!FWindowsApplication::ProcessMessage() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\core\private\windows\windowsapplication.cpp:706]
UE4Editor_Core!FWindowsApplication::AppWndProc() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\core\private\windows\windowsapplication.cpp:628]
user32
user32
UE4Editor_Core!FWindowsPlatformMisc::PumpMessages() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\core\private\windows\windowsplatformmisc.cpp:884]
UE4Editor!FEngineLoop::Tick() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\launch\private\launchengineloop.cpp:2392]
UE4Editor!GuardedMain() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\launch\private\launch.cpp:142]
UE4Editor!GuardedMainWrapper() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\launch\private\windows\launchwindows.cpp:126]
UE4Editor!WinMain() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.9\engine\source\runtime\launch\private\windows\launchwindows.cpp:200]

How can I solve this, it’s pretty annoying that I can’t work on my game ideas when I can’t even import my meshes

2

This started happening to me just this morning. Was working fine yesterday. Did you find a solution?

3

I did try using 2014/2015 with the same result

4

I did try using 2014/2015 with the same result

5

Hi DamirH -

Thank you for your report. We have not currently finalized implementation for importing FBX2016 into Unreal Engine 4 which is what is causing this specific crash. We are tracking these crashes as UE-20400 and I will inform you here as we make progress toward the full implementation. In the meantime, please stick with exporting as a FBX2015 or 2014.

Eric Ketchum

6

Can you send me the FBX you were attempting to import?

Thank You

Eric Ketchum

7

I will do that when i get home later

8

Also if you can confirm that you are getting the same callstack as listed above when it crashes with the 2014/15 FBX.

Thank you for your help -

Eric Ketchum

9

I will check it as soon as i get home

10

My error went away when I switched to 2014 / 2015, Maya decided to just switch to 2016 for some reason, it worked perfectly fine yesterday. For all I know I WAS using 2016 all along since I am using Maya 2016…

11

I can’t upload the file it’s too big (87 MB) but I get the excact same error message

12

The error fixed it self with the new hotfix

13

HI lokifarbaute -

Can you upload it to a dropbox and share the link here?

Thank You

Eric Ketchum