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Packaged Game Crashes Video Driver

I have packaged my game and it is crashing on one of our testers machines with the following. alt text

Specs of the machine are as follows:

 OS: Windows 10 64bit
 CPU: Intel Core i7-4710HQ @ 2.50GHz
 RAM: 8192 MB
 DirectX Version: DirectX 11
 Display: Intel HD Graphics 4600

So we updated the video driver via https://downloadcenter.intel.com/download/25308/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-4th-Gen-Windows-10-64bit

That didn't fix the problem, so I turned down the graphics settings in the game to low and repackaged. alt text

However, we are still getting the crash.

It runs at a solid 62 fps on my old ATI Radeon HD 3870.

I know that integrated graphics aren't recommended. But can it really not even load a single map and one character game? Essentially all we have is a fps template with a map, that's it.

We ran ShooterGame (which is a lot more complicated than our game) successfully on this same machine before upgrading to windows 10.

Product Version: UE 4.9
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asked Sep 30 '15 at 01:16 AM in Bug Reports

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erebel55
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avatar image Sean L ♦♦ STAFF Oct 02 '15 at 03:02 PM

Hello erebel55,

Could you attempt to package and run the ShooterGame project using your new Windows 10 setup? I'd like to see whether the issue is project-specific, or if it is something relating to your updated driver or OS. I look forward to hearing your results.

Have a great day,

Sean Flint

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Hello erebel55,

I am marking this topic as resolved for tracking purposes, as we have not heard from you in a few days. Feel free to respond to this topic with any additional questions, or if the issue is still occurring.

Have a great day,

Sean Flint

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answered Oct 06 '15 at 04:43 PM

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Sean L ♦♦ STAFF
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