Screenshot Gray at bottom on Mac at iPhone 6 plus size

anonymous_user_48f2118e · October 2, 2015, 1:46am

UE 4.9.2, OS X 10.10.5, 3840 x 2160 screen.

Set Editor Preferences > Level Editor > Play > Play in New Window > New Window Size > 1242 x 2208

(That’s the required resolution for an iPhone 6 plus portrait screenshot for an Apple iOS submission, see App Store Connect - Help - Apple Developer )

Click “Play” with the “New Editor Window (PIE)” setting.

Press F9 to take a screenshot.

The screenshot has a gray bar at the bottom, instead of the contents of the window. Attached as showndock.png

If I hide my dock and take another screenshot, then the gray bar is shorter in height. Attached as hiddendock.png

anonymous_user_e729f54e · October 2, 2015, 2:22pm

Hello ,

I have a couple of questions for you that will help narrow down what issue it is that you are experiencing.

Quick questions:

Could you provide screen shots of the Widget that is being used for this project?
What are the anchor settings for the background image?

anonymous_user_e729f54e · October 5, 2015, 2:37pm

Hello ,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you.

anonymous_user_48f2118e · October 5, 2015, 2:59pm

Whoah, hey, it’s very not resolved! You asked on Friday…now it’s Monday morning. From my perspective less than a day has transpired. Not all of us work weekends, you know! I’ll go answer your questions right now.

anonymous_user_48f2118e · October 5, 2015, 3:06pm

See below
The anchor setting for the background image is the bottom right anchor setting (the anchor to the entire screen).

anonymous_user_e729f54e · October 5, 2015, 5:29pm

Hello ,

I have followed the instructions and I was unable to reproduce this issue on our end with the information provided. Would it be possible for you to provide a zipped down copy of your project so that I could take a closer look?

anonymous_user_48f2118e · October 5, 2015, 6:26pm

Yes. How do I send it to you in a more-secure way than a public post?

anonymous_user_e729f54e · October 5, 2015, 7:09pm

Hello ,

You can send the project to me in a private message on the forums. If it is a large file you can do so via drop box or google drive.

anonymous_user_48f2118e · October 8, 2015, 8:56pm

What does it mean that this was marked as an accepted answer? The issue has been fixed? Or a bug has been created to track it? Or…?

anonymous_user_e729f54e · October 9, 2015, 1:56pm

Hello ,

I hadn’t heard back from you in a few days and so I marked this issue as resolved for tracking purposes. Until such time as a reply is given. Were you able to reproduce this issue in a clean project?

anonymous_user_48f2118e · October 9, 2015, 3:31pm

I didn’t realize that wanted a clean project after I sent you the full project. I’ll go whip one up.

anonymous_user_48f2118e · October 9, 2015, 4:42pm

Here is a clean project that reproduces the issue.

anonymous_user_e729f54e · October 9, 2015, 5:01pm

After opening the clean project that was provided, I found that it was completely empty and did not see any assets that could be used to reproduce this issue. As for sending the full project, I did not receive a project from you to test.

anonymous_user_48f2118e · October 9, 2015, 5:33pm

That is very strange. Instead of using File > Package Project > Zip Up Project, I will just manually zip it up. Here you go. You should be able to just launch it and hit Play in New Window. the zip file link

anonymous_user_e729f54e · October 12, 2015, 2:41pm

Hello ,

We were able to reproduce this issue on our end after trying it on a MAC. I have written up a report ( UE-21992) and I have submitted it to the developers for further consideration. I will provide updates with any pertinent information as it becomes available. Thank you for your time and information.

Make it a great day