Marketplace Issues 2

Development Platform & Builds
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1

I cannot download anything from the Marketplace. This issue started with the Infiltrator Demo and has propagated to everything now. The links in the launcher highlight properly when I place the cursor over them but when I click them nothing happens.

2

Hi Kenny,

Try the troubleshooting steps in this section of the troubleshooting guide.

If nothing works, follow the steps here to generate you Debug Logs. Post them here, along with your Dxdiag (system specs).

3

Hi Kenny,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that Leebowitz mentioned above. Then post back here with the requested info.

Cheers,

TJ

4

Actually it hasn’t been solved yet, I just have limited access to the internet so I can’t always respond to stuff right away. I’ll try the above suggestions.

5

Sorry, my internet service is a bit iffy. I tried the debug thing and got this. Nothing really happens, aside from content I’ve already downloaded - I can’t get past the first level on anything. I can’t download any of the marketplace freebeies or anything from any of the other channels in the launcher.link text

6

Hey Kenny,

The log you attached shows you timing out when attempting to download the offers from our marketplace. You are later on able to download the offers from the UT marketplace.

This suggests to me that as you might be timing out due to your connection, and that these requests might complete successfully if given enough time. The fact that UT has significantly less offers to download is likely a factor here.

I suggest tweaking the values we use to know when to time out a HTTP request. An example of how to do this can be found in the answer given here:

7

Hi Kenny,

Any update on your issue? Were you able to try the suggestion provided by Barnabas?

8

Hi Kenny,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that Barnabas mentioned above. Then post back here with the requested info.