OSX Magic Trackpad stops responding to touches

Hello,

I’m running OSX.9.2 on a 2013 Mac Pro with an Apple magic trackpad and Wacom intuous 4 tablet attached.

I observe that after using UE4 editor Magic Tracking becomes unresponsive/erratic to touches and this is only rectified after a system restart.

I have tested this by “only” running UE4 editor and problem seems consistent.

Can anyone else confirm, or is it something weird on my system?

Thanks!

You’re first to report this problem, as far as I know. I just asked our QA to try to reproduce this, but if anyone else is experiencing this, please let me know. Thanks.

Hey ,

I wasn’t able to reproduce issue you’re experiencing, so I have some further questions for you:

  • Does this happen every time?
  • Does this start happening immediately, or do you need to have been working for awhile before it happens?
  • Does it get worse over time or is it a consistent level of unresponsive/erratic?
  • Does it only happen after closing editor or while you are still working?

If you have some more precise repro steps that make it happen every time for you, please let us know. Thanks!

Thanks for looking into this guys.

Does this happen every time?
No, seems to be after a crash - but not always, and I can’t 100% confirm this.

Does this start happening immediately, or do you need to have been working for awhile before it happens?
See above.

Does it get worse over time or is it a consistent level of unresponsive/erratic?
It’s consistent and only a restart will return normal tap behaviour.

Does it only happen after closing editor or while you are still working?
problem occurs in editor too.

I’ve been working all day today and it hasn’t happened, so if you can’t reproduce it looks like it may be a local issue. I’ll try reinstalling OSX at some point, it’s not a huge issue for me :wink:

Thanks for your help, it’s really appreciated.

Hm. Sorry you’re still experiencing this issue but I can’t seem to duplicate it at all. When it happens, does your built in trackpad still work normally? How about your Wacom tablet? Let us know if you’re able to narrow it down at all. Thanks!

Hey ,

We haven’t heard from you in a while about this. I’m going to close this for now for tracking purposes, but if you experience issue again or can answer my last questions, please feel free to mark this as unanswered and we’ll get back on it.

Thanks!