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UE4 Launcher no connection

Hey, i have problems to login to epic games launcher. It is since a week now that i cant login to epig games. It says " connection to the server failed" I reinstalled, restartet my pc and deaktivated my firewall. Im in an private network and i even reinstalled windows 8... i have not an antivirus software installed. nothing helps. i can login to the homepage but not into the launcher. someone have an idea? thanks

Product Version: Epic Games Launcher
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asked Oct 10 '15 at 11:28 PM in Installation & Setup

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avatar image ModernRyoga ♦♦ STAFF Oct 13 '15 at 01:49 PM

Hi Trizeropz,

Try the troubleshooting steps in this section of the troubleshooting guide.

If nothing works, follow the steps here to generate you Debug Logs. Post them here, along with your Dxdiag (system specs).

avatar image Alpha Cats Oct 14 '15 at 01:42 PM

Did you open port 5222? Check if its open( canyouseeme.org) if its not open it in windows firewall.

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Hi Trizeropz,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

If you need anything else, feel free to ask.

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answered Oct 19 '15 at 03:21 PM

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