I’m having a problem with the launcher - all the icons within the interface are distorted/garbled. I’ve got a few screenshots of the launcher. I am running a Mac Pro with a GTX 980 graphics card. The launcher problem started recently when I moved OS X onto an SSD and moved my main user folder onto another drive. Prior to this, the launcher worked fine. I then removed the entire application (deleted the app; removed as many references to the application in the Library folders) and reinstalled from scratch but the problem has persisted.
Hi AJ292,
I apologize for the delayed response.
The issue may be with your GPU drivers. Could you try reinstalling or updating them as necessary?
If nothing works, follow the steps here to generate you Debug Logs. Post them here, along with your Dxdiag/system specs.
Thanks for the reply. I am currently running the latest NVIDIA drivers for OS X - I have uninstalled and reinstalled a few times.
I’ve attached the debug logs. My system specs are as follows:
Mac Pro (Mid 2010)
- 2 x 2.4 GHz Quad-Core Intel Xeon
- 16GB 1066 MHz DDR3 ECC
- NVIDIA GeForce GTX 980 4096 MBlink text
- OS X 10.11 (El Capitan)
Hi AJ,
We appreciate your patience while we’ve investigated your issue. Unfortunately we have not been able to determine what has caused the distortion, nor have we been able to replicate it.
For tracking purposes, I am going to close this post however the ticket will remain open. If there are any changes, please reply back here to reopen the post.
