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Cannot install EpicGamesLauncher

Hey all - I installed EGL and UE4 last year - Since then that harddrive has died, and i bought a new one to replace it.

Recently ive gathered an artist and got some planning done for a mobile app im hoping to create in UE4 - Issue when i downloaded the installer and tried to install EpicGamesLauncher I get the following screen http://s12.postimg.org/ttwkrmg15/error1.jpg Note : Theres no directory selected. Nor is there a browse button.

Clicking install yields this error. Which i cannot find any information on anywhere on UEWiki and AnswerHub http://s15.postimg.org/3tryo896v/error2.jpg

As i assume this is a residual files from the previous install error. I have done the following.

Control Panel > Add remove programs > Ensured theres nothing related to EpicGames or UE4 installed.

ran RegScanner and searched for all entries containing "UE4" or "Epic games launcher" I found many entries and have removed all of them.

Scanned my C: and other drives for anything related to UE4 and EpicGamesLauncher - Deleted everything

Searched all temp directories. Removed everything.

Used 2 different uninstall cleaners to remove other left behind files.

Now that everything is clean - Still same problem. Ive posted in the community forums and searched around everywhere but to no avail. Im coming to my wits end here!

Can someone please please help me?

Product Version: Epic Games Launcher
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asked Oct 18 '15 at 04:09 AM in Installation & Setup

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azki23
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avatar image ModernRyoga ♦♦ STAFF Oct 20 '15 at 06:10 PM

Hi azki23,

I'm sorry to hear that you are having trouble. Could you please reattach those images? Unfortunately they are extremely small and the text is illegible.

Also, could you try troubleshooting steps in this section of the troubleshooting guide?

If nothing works, follow the steps here to generate your Debug Logs. Post them here, along with your Dxdiag/system specs.

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Hi azki23,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

If you need anything else, feel free to ask.

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answered Oct 26 '15 at 06:44 PM

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