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Installing Epic Games Launcher error: "There is a problem with this Windows Installer package. A program required for this install to complete could not be run."

On both my main desktop, Windows 7, and new laptop, Windows 8.1.

Product Version: Epic Games Launcher
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asked Nov 12 '15 at 10:58 AM in Installation & Setup

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Robert Steed
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avatar image ModernRyoga ♦♦ STAFF Nov 12 '15 at 09:47 PM

Hi Robert,

I'm sorry to hear that you are having trouble with your installation.

Try the troubleshooting steps in this section of the troubleshooting guide.

If nothing works, follow the steps here to generate your DxDiag for both machines and post them here.

avatar image GhostBrain Oct 14 '16 at 03:57 PM
dxdiag.txt (19.1 kB)
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Hi Robert,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

If you need anything else, feel free to ask

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answered Nov 18 '15 at 08:27 PM

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