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could not download installation information error (code:5) in ue 4.10

hi. i wanted to download ue 4.10 , but after 2 times pausing and resuming, in the third time, i get this error. now, first thing first, what is the problem? and second, is there anyway to fix this problem without any format and reinstalling of launcher? because i have ue 4.7.6 and 4.9 too, and with my low internet speed , i can't download them. if you need any additional information, just ask.

Product Version: Epic Games Launcher
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asked Nov 12 '15 at 09:00 PM in Installation & Setup

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Hosein Mohamady
48 7 13 19

avatar image ModernRyoga ♦♦ STAFF Nov 13 '15 at 08:28 PM

Hi khokialism,

Try the troubleshooting steps in this section of the troubleshooting guide.

If nothing works, follow the steps here to generate your Debug Logs. Post them here, along with your Dxdiag/system specs.

Also, could you please check your library under the Unreal Engine tab of the launcher. Is there an entry for 4.10?

avatar image Hosein Mohamady Nov 14 '15 at 06:17 AM

unfortunately after several times of trying to download and getting that error, finally i just faced a blank UE 4.10 , without any resume button or any icon for removing , just a "X" button on the top left corner for uninstall. now i uninstalled that and downloading source version, hope that work.

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ok, i install the source version, and it runs very well (except some dll errors) , now i have this question. if there is any answer for it, i will be happy to hear that. and please close or mark it as a solved question. tnx.

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answered Nov 14 '15 at 03:55 PM

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Hosein Mohamady
48 7 13 19

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same here for 4.10.4 :\

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answered Mar 03 '16 at 08:43 PM

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Billlo
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