Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Office Holiday

Epic Games' offices will be on holiday from June 22nd to July 7th. During this period support will be limited. Our offices will reopen on Monday, July 8th. 

Epic Games launcher won't install - Error with Prerequisites installation

So I downloaded the Epic games launcher and installed it. When I try to run it, It runs the update and says failed to install prerequisites.

I tried to run the pre-requisites installer separately and got a fatal error. The logs are attached.

I have used the earlier versions of unreal without a problem, and now it's all over the place. I even updated windows 8.1 with all the latest updates. Didn't help.

Uninstalled all VS 2015 and 2013 redistributables. didn't help.

Would really appreciate some help!

DX Diag: link text

Prerequisites log file: link text

Product Version: Epic Games Launcher
more ▼

asked Nov 24 '15 at 05:34 AM in Installation & Setup

avatar image

1 1 2 4

avatar image ModernRyoga ♦♦ STAFF Nov 24 '15 at 09:29 PM

Hi Shan,

I'm sorry to hear you are having trouble. Is this the same issue we are currently working through here? If it is, please let me know so that I can consolidate the tickets to keep the information centralized.

avatar image Shan Nov 25 '15 at 04:38 AM

Yes it is...!

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

1 answer: sort voted first


This issue was resolved here.

If this is not the case, please reply back to reopen this post.

more ▼

answered Nov 27 '15 at 11:25 PM

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question