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Could not establish a web session. Please try again.

hi, I've been trying to log into the launcher but without any luck. i ran into a connection error but was solved by the “-http=wininet” command however when i try to log into my account the launcher said 'could not establish a web session' and i've been looking through posts/q&a for solution but nothing seems to work.

Here's the logs and DxDiag

Product Version: Epic Games Launcher
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asked Nov 25 '15 at 11:45 PM in Installation & Setup

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avatar image Royal_Sequence Nov 27 '15 at 03:40 PM

I'm having the same issue, even tried resetting my password as well with no luck. weird as I was just logged in 10 minutes ago.

avatar image ModernRyoga ♦♦ STAFF Nov 28 '15 at 01:04 AM


I apologize for the delayed response. I have attempted to clear your sessions from our end. Please reboot your launchers then try to log in again. If this does not work, we will continue to look into the issue for you.

avatar image jc1593 Dec 02 '15 at 01:24 AM

hi, thanks for helping but i don't think it works. i tried to reinstall the client, reset password but doesn't really make a different whatsoever

avatar image ModernRyoga ♦♦ STAFF Dec 02 '15 at 09:30 PM

Hi jc1593,

We are still investigating your issue. It appears to be the same as the one here. It has been reported and assigned JIRA OPP-4585.

avatar image ModernRyoga ♦♦ STAFF Jan 04 '16 at 07:42 PM

Hi jc1593,

Any update?

avatar image ModernRyoga ♦♦ STAFF Dec 15 '15 at 07:32 PM

Hi jc1593,

I'm sorry for the delay. We're still looking into the issue for you. Could you please try the following (if possible):

Uninstall the launcher through control panel.

  • Open a Command Prompt window via the Power User Menu: hold the WIN and X keys down together, or right-click on the Start button, and choose Command Prompt.

  • At the command prompt, type: ipconfig /flushdns

  • Reboot your system.

  • Reinstall launcher using the latest version available from the Unreal Engine website.

If you are not able to or do not wish to uninstall the launcher because you are using the editor in offline mode, then just try flushing the DNS and reboot.

avatar image MoonArcana ♦♦ STAFF Jan 07 '16 at 08:16 PM

Hi jc1593,

A new version of the Epic Games Launcher has been released since you encountered this problem. Please try uninstalling the launcher, then downloading and installing the latest version (available at https://www.unrealengine.com/dashboard ) and let us know if the issue persists. Thanks!

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Hi jc1593,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

If you need anything else, feel free to ask.

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answered Jan 15 '16 at 08:08 PM

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