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Why am I unable to cancel my subscription?

it's a shame but for now I'm canceling my subscription to the EU4 when leaving most surely return corrections. however tried to cancel several times and put the print here, thank a response. alt text

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asked Apr 24 '14 at 12:21 AM in Legal & Licensing

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Claudio Silva
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HI Claudio, Thank you for reporting this issue! I'd like to follow up to Tim's response above.

We deployed a new server code today. It is likely that there's a glitch on our deployment that caused your cancellation to fail.

I took the initiative to check your account, and everything seems to be in the right order. Can you please try to unsubscribe again? If you are still failing, please email billing@unrealengine.com

This is the first time we have seen this type of issue. We are going to further test our deployment scripts, and improve our code and infrastructure to be more resilient.

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answered Apr 24 '14 at 04:08 AM

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I'm sorry, that is not supposed to happen! We will look into this right away.

For immediate attention, you can email billing@unrealengine.com from the email address you use on your account, and they can cancel your subscription manually.

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answered Apr 24 '14 at 03:45 AM

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Tim Sweeney STAFF
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