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Crash after Initialization: Fatal error

Hi! I have Crash after Initialization.

My configuration in attachment. I'm tried to run older versions too: 4.9.2, 4.8.3, 4.7.6 - same problem.

Report:

MachineId:3BA6C59B4B4F4E50BF345F99C80BBF8A EpicAccountId:f628b7f23c674e359202cac330341667

Unknown exception - code 00000001 (first/second chance not available)

"Fatal error: [File:D:\BuildFarm\buildmachine_++depot+UE4-Releases+4.10\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 200] Direct3DDevice->CreateShaderResourceView(TextureResource,&SRVDesc,ShaderResourceView.GetInitReferenc

UE4Editor_Core!FDebug::AssertFailed() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.10\engine\source\runtime\core\private\misc\outputdevice.cpp:374] UE4Editor_D3D11RHI!VerifyD3D11CreateTextureResult() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.10\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:227] UE4Editor_D3D11RHI!SafeCreateTexture2D() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.10\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:434] UE4Editor_D3D11RHI!FD3D11DynamicRHI::RHIAsyncCreateTexture2D() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.10\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:1054] UE4Editor_RHI!FRHICommandListImmediate::AsyncCreateTexture2D() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.10\engine\source\runtime\rhi\public\rhicommandlist.h:2201] UE4Editor_Engine!RHIAsyncCreateTexture2D() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.10\engine\source\runtime\rhi\public\rhicommandlist.h:2834] UE4Editor_Engine!FCreateTextureTask::DoWork() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.10\engine\source\runtime\engine\private\texture2d.cpp:1950] UE4Editor_Engine!FAsyncTask::DoWork() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.10\engine\source\runtime\core\public\async\asyncwork.h:309] UE4Editor_Engine!FAsyncTask::DoThreadedWork() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.10\engine\source\runtime\core\public\async\asyncwork.h:333] UE4Editor_Core!FQueuedThread::Run() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.10\engine\source\runtime\core\private\hal\threadingbase.cpp:400] UE4Editor_Core!FRunnableThreadWin::Run() [d:\buildfarm\buildmachine_++depot+ue4-releases+4.10\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:74]

[1]: /storage/temp/68792-dxdiag.txt

Product Version: UE 4.10
Tags:
dxdiag.txt (42.8 kB)
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asked Dec 03 '15 at 02:12 PM in Bug Reports

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madKir
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avatar image Matthew J ♦♦ STAFF Dec 01 '15 at 06:10 PM

Hello madKir,

Thank you for the information you've already provided. When exactly does this crash occur? Any details you can provide would be helpful. Is this occurring with a fresh project or only on a certain one?

avatar image Matthew J ♦♦ STAFF Dec 01 '15 at 09:57 PM

It seems that the issue may be due to your Nvidia Quadro 5000 card. Could you provide me with the model number for that card or at least confirm that it is a 5000? I want to be sure that the DXDiag isn't just listing the series it's in.

Once I have this information, I'll be able to test a similar card (Most likely a Quadro 4800 FX) to see if I can reproduce the same problem.

avatar image madKir Dec 02 '15 at 09:35 PM

Before I reinstalled my Win7, I'm used UE4.7.6, and never catched crash.alt text

5000.gif (25.6 kB)
avatar image madKir Dec 03 '15 at 09:28 AM

Today I catched this message:

Display Driver stopped responding and has recovered.

This window appeared for a moment, after which the UE crashed again.

After that I reinstall video drivers many times, used versions of drivers from 2014 to 2015.11.4 - latest version, but problem is not resolved. I reinstall directX too. Nothing.

avatar image Matthew J ♦♦ STAFF Dec 03 '15 at 03:01 PM

Ah, seeing that message means that the Display Driver crashed, which could be caused by a multitude of things and would cause the editor to close due to a lack of a display device. I'll look into testing the editor with a card similar to that and get back to you as soon as possible.

avatar image Matthew J ♦♦ STAFF Dec 03 '15 at 08:40 PM

I finished testing for this crash on an Nvidia Quadro 4800 FX, closest card we currently have but was unable to get the crash to occur. To ensure that the issue isn't a heat issue, can you monitor your GPU heat/usage when you go to launch a project? Also, since you mentioned that the issue occurred after reinstalling Windows 7, could you try reverting your drivers to an earlier version to see if a new driver version is causing this crash to occur?

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2 answers: sort voted first

We haven't heard from you in a while madKir. Have you had a chance to try troubleshooting in my most recent comment? If so, please let me know of the results. In the meantime, I'll be marking this issue as resolved for tracking purposes.

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answered Dec 09 '15 at 04:14 PM

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Matthew J ♦♦ STAFF
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Hello matthew_clark.

After I press the button "Launch" in Epic Games Launcher I see Initialization window with progress. After that for a moment, a Project window pops up... and crash. But today after some attempts Project window is succesfully started and I started new project - puzzle game and in this moment I catched new crash:

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answered Dec 01 '15 at 09:52 PM

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madKir
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