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epic games launcher stuck in the please wait

i really dont know alot about the engien and all this things, i just want to pkay the game (unreal alpha) i downloaded the launcher; and after installing its just stay on the "please wait" window with a marking sign and dont log in. i try to uninstall and reinstall. to clear registrys. change things in my port (wich i dont realy know how to do so maybe its the problem) run as admin try the guides in the site read any question thet someone wrote about it.

and nothing helped.

please help me

Product Version: Epic Games Launcher
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asked Dec 01 '15 at 02:51 AM in Installation & Setup

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SagiDarkStar
1 1 1

avatar image SagiDarkStar Dec 01 '15 at 01:28 PM

and i like to edit that i just install it and i dont have a full launcher only small window with a loading bar that doesnt do nothing. =\

avatar image ModernRyoga ♦♦ STAFF Dec 01 '15 at 07:50 PM

Hello SagiDarkStar,

Try the troubleshooting steps in this section of the troubleshooting guide. In addition, please make the following exception in your firewall:

xmpp-service-prod.ol.epicgames.com port 5222

If nothing works, follow the steps here to generate your Debug Logs. Post them here, along with your Dxdiag/system specs.

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Hello SagiDarkStar,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

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answered Dec 07 '15 at 06:46 PM

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