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Unreal Engine 4.10.0 won't start the download/install

I started downloading Unreal Engine 4.10 a while ago, but my Internet is really slow so I paused it and left it to go over night, but I forgot about it for a couple of weeks, so when I went back onto the Epic Games Launcher, it said I could resume downloading/installing 4.10, but when I clicked it, nothing happened. I've tried clicking the cross on 4.10 to uninstall it completely and start again, but now when I click 'Install' it doesn't do anything again. I've checked the file directory where the other engine versions are, but there's nothing that says 4.10, any idea what's happening or how to fix it?

Product Version: Epic Games Launcher
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asked Dec 05 '15 at 05:26 PM in Installation & Setup

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avatar image ModernRyoga ♦♦ STAFF Dec 08 '15 at 10:09 PM

Hi Mikester4411,

Try the troubleshooting steps in this section of the troubleshooting guide.

If nothing works, follow the steps here to generate your Debug Logs. Post them here, along with your Dxdiag/system specs.

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Hi Mikester4411,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

If you need anything else, feel free to ask.

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answered Dec 14 '15 at 02:39 PM

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