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Not installing - mac

Hi, I wanted to get into UE, so I downloaded the launcher. worked fine. Then I started downloading the engine. I get an average of about 20 kB/s, it would literally take a week to complete the download. Even though speedtest.net says, that I have much faster Internet. I aborted, stared again, and it was the same. Now I am stuck at "Please Wait".

Is there a better way to download the Engine?


Product Version: UE 4.10
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asked Dec 13 '15 at 08:35 PM in Installation & Setup

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avatar image ModernRyoga ♦♦ STAFF Dec 14 '15 at 08:36 PM

Hi Kamik!

Can you please try adding the following as an exception on your firewall, thanks.

xmpp-service-prod.ol.epicgames.com port 5222

Reply back and let me know if this helps resolve your issue.

avatar image Kamik-423 Dec 14 '15 at 09:20 PM

As far as I know The Mac Firewall does not support websites as exceptions. This is how the Firewall configuration looks here.alt text Should I try and disable the Firewall for the time of the download?

avatar image ModernRyoga ♦♦ STAFF Dec 15 '15 at 09:57 PM

Hi Kamik,

Yes, please. If you are able to disable or bypass it completely then try the download, that would help greatly.

avatar image Kamik-423 Dec 18 '15 at 07:55 PM

It is not fixing it

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I let it download for 2 days. It eventually sped up to about 100 kB/s. Now I've got it.

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answered Dec 19 '15 at 10:39 AM

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