Editor crashing on launch (35%) new install - Mac OSX 10.9.5

anonymous_user_b25121da · December 14, 2015, 6:23am

System crashes at 35% when trying to open. Already tried trashing the “DerivedDataCashe” File, and this didn’t work:

Generating report for minidump

Application version 4.10.0-0
 ... built from changelist 2758231

OS version 10.9.5.16180
Running 1 x64 processors
Exception was " SEGV_MAPERR at 0x3"

Source context from ""





FGenericPlatformMisc::RaiseException(unsigned int) Address = 0x10cf46e2b (filename not found) [in UE4Editor-Core.dylib]
FOutputDeviceMacError::Serialize(wchar_t const*, ELogVerbosity::Type, FName const&) Address = 0x10d0cf327 (filename not found) [in UE4Editor-Core.dylib]
FOutputDevice::Logf(wchar_t const*, ...) Address = 0x10d143702 (filename not found) [in UE4Editor-Core.dylib]
FDebug::AssertFailed(char const*, char const*, int, wchar_t const*, ...) Address = 0x10d12adf4 (filename not found) [in UE4Editor-Core.dylib]
FArchiveFileReaderGeneric::InternalPrecache(long long, long long) Address = 0x10cf7289e (filename not found) [in UE4Editor-Core.dylib]
FArchiveFileReaderGeneric::Serialize(void*, long long) Address = 0x10cf729de (filename not found) [in UE4Editor-Core.dylib]
FMemoryDerivedDataBackend::LoadCache(wchar_t const*) Address = 0x12180d535 (filename not found) [in UE4Editor-DerivedDataCache.dylib]
FDerivedDataBackendGraph::ParseBootCache(wchar_t const*, wchar_t const*, FString&) Address = 0x121809bd6 (filename not found) [in UE4Editor-DerivedDataCache.dylib]
FDerivedDataBackendGraph::ParseNode(wchar_t const*, FString const&, wchar_t const*, TMap >&) Address = 0x121805a65 (filename not found) [in UE4Editor-DerivedDataCache.dylib]
FDerivedDataBackendGraph::ParseHierarchicalCache(wchar_t const*, wchar_t const*, FString const&, wchar_t const*, TMap >&) Address = 0x12180a044 (filename not found) [in UE4Editor-DerivedDataCache.dylib]
FDerivedDataBackendGraph::ParseNode(wchar_t const*, FString const&, wchar_t const*, TMap >&) Address = 0x1218059cf (filename not found) [in UE4Editor-DerivedDataCache.dylib]
FDerivedDataBackendGraph::ParseAsyncPut(wchar_t const*, wchar_t const*, FString const&, wchar_t const*, TMap >&) Address = 0x12180a723 (filename not found) [in UE4Editor-DerivedDataCache.dylib]
FDerivedDataBackendGraph::ParseNode(wchar_t const*, FString const&, wchar_t const*, TMap >&) Address = 0x121805bca (filename not found) [in UE4Editor-DerivedDataCache.dylib]
FDerivedDataBackendGraph::ParseKeyLength(wchar_t const*, wchar_t const*, FString const&, wchar_t const*, TMap >&) Address = 0x12180a504 (filename not found) [in UE4Editor-DerivedDataCache.dylib]
FDerivedDataBackendGraph::ParseNode(wchar_t const*, FString const&, wchar_t const*, TMap >&) Address = 0x121805b55 (filename not found) [in UE4Editor-DerivedDataCache.dylib]
FDerivedDataBackendGraph::FDerivedDataBackendGraph() Address = 0x121804303 (filename not found) [in UE4Editor-DerivedDataCache.dylib]
FDerivedDataCache::FDerivedDataCache() Address = 0x12182a3fb (filename not found) [in UE4Editor-DerivedDataCache.dylib]
InternalSingleton() Address = 0x12180263c (filename not found) [in UE4Editor-DerivedDataCache.dylib]
FDerivedDataCacheModule::GetDDC() Address = 0x121840749 (filename not found) [in UE4Editor-DerivedDataCache.dylib]
GetDerivedDataCache() Address = 0x10d1641dc (filename not found) [in UE4Editor-Core.dylib]
GetDerivedDataCacheRef() Address = 0x10d164236 (filename not found) [in UE4Editor-Core.dylib]
GetGlobalShaderMap(EShaderPlatform, bool) Address = 0x10eaf91a7 (filename not found) [in UE4Editor-Engine.dylib]
FEngineLoop::PreInit(wchar_t const*) Address = 0x10ce820ff (filename not found) [in UE4Editor]
GuardedMain(wchar_t const*) Address = 0x10ce96224 (filename not found) [in UE4Editor]
-[UE4AppDelegate runGameThread:] Address = 0x10cea5e83 (filename not found) [in UE4Editor]
-[FCocoaGameThread main] Address = 0x10d02a9eb (filename not found) [in UE4Editor-Core.dylib]
Unknown() Address = 0x7fff92a8cdfb (filename not found) [in Foundation]
_pthread_body Address = 0x7fff96474899 (filename not found) [in libsystem_pthread.dylib]
_pthread_struct_init Address = 0x7fff9647472a (filename not found) [in libsystem_pthread.dylib]

anonymous_user_b25121da · December 14, 2015, 4:18am

System Info:
Mac OS 10.9.5
2.3 Ghz Intel Core i7
16GB 1600 Mhz DDR3
Intel HD Graphics 4000 1024MB

anonymous_user_bcdd396d · December 14, 2015, 5:58pm

Hi Jmd123,

As the first troubleshooting step, can you try updating your Mac OS to at least 10.10.5, if there is nothing preventing you from doing so?

Thanks,

.

anonymous_user_b25121da · December 15, 2015, 1:56pm

Thanks ,

Updated to OS 10.11.2 and still has the same problem:

Application version 4.10.0-0
  ... built from changelist 2758231

OS version 10.11.2.23632
Running 1 x64 processors
Exception was " SEGV_MAPERR at 0x3"

Source context from ""
    
    
    
    
    
    FGenericPlatformMisc::RaiseException(unsigned int) Address = 0x108b18e2b (filename not found) [in UE4Editor-Core.dylib]
    FOutputDeviceMacError::Serialize(wchar_t const*, ELogVerbosity::Type, FName const&) Address = 0x108ca1327 (filename not found) [in UE4Editor-Core.dylib]
    FOutputDevice::Logf(wchar_t const*, ...) Address = 0x108d15702 (filename not found) [in UE4Editor-Core.dylib]
    FDebug::AssertFailed(char const*, char const*, int, wchar_t const*, ...) Address = 0x108cfcdf4 (filename not found) [in UE4Editor-Core.dylib]
    void FGenericPlatformString::LogBogusChars(char const*, int) Address = 0x108b4fd4c (filename not found) [in UE4Editor-Core.dylib]
    operator<<(FArchive&, FString&) Address = 0x108b0988a (filename not found) [in UE4Editor-Core.dylib]
    FMemoryDerivedDataBackend::LoadCache(wchar_t const*) Address = 0x11d3e651c (filename not found) [in UE4Editor-DerivedDataCache.dylib]
    FDerivedDataBackendGraph::ParseBootCache(wchar_t const*, wchar_t const*, FString&) Address = 0x11d3e2bd6 (filename not found) [in UE4Editor-DerivedDataCache.dylib]
    FDerivedDataBackendGraph::ParseNode(wchar_t const*, FString const&, wchar_t const*, TMap >&) Address = 0x11d3dea65 (filename not found) [in UE4Editor-DerivedDataCache.dylib]
    FDerivedDataBackendGraph::ParseHierarchicalCache(wchar_t const*, wchar_t const*, FString const&, wchar_t const*, TMap >&) Address = 0x11d3e3044 (filename not found) [in UE4Editor-

anonymous_user_bcdd396d · December 15, 2015, 7:27pm

If you have not already, try compiling the ShaderCompileWorker scheme and make sure the scheme is set up for Development (not Debugging).

anonymous_user_b25121da · December 15, 2015, 11:39pm

Hi ,

Thanks but I have no idea what you mean. I apologize for my ignorance, but could you walk me through this?

_Epic_Nick.Bullard · December 16, 2015, 12:00am

Hey Jmd123 -

Are you using a build downloaded from the Epic Games Launcher or compiling locally from GitHub?

anonymous_user_b25121da · December 16, 2015, 3:37am

I log into the Epic Games Launcher app, which brings me to a widow in which I can “Launch” the Unreal Engine, or browse a number of things such as “community”, “marketplace”, and “Library”. Upon launch, the Unreal Editor box opens, and stalls out on about 35% of loading. It then reveals a report, which I have provided twice in this thread.

anonymous_user_bcdd396d · December 16, 2015, 2:23pm

-Sorry, the confusion was on my end; I thought you wrote the line, “built from CL…” so I assumed you were building from Github. Now that we’ve established this is crashing from the Launcher, could you send me your Machine ID that is present at the top of these same error reports (as shown here):

If you do not want to post it here, you can send me a private message on our : [Unreal Engine ][2]

The purpose of this is so we can match this up with other crashes with the same callstack from our crash database that may reveal the cause of the crash, which is not readily apparent on it’s own from these posted reports.

anonymous_user_bcdd396d · December 16, 2015, 2:40pm

One other thought, you wrote that you deleted the “DerivedDataCashe” file. To be clear, it is the “Boot.ddc” file that needs to be deleted and rebuilt located in the DerivedDataCache folder. One way to make sure this gets done properly is to:

Make sure the UE4 Launcher is closed
Delete the folder: Unreal Engine/4.10/Engine/DerivedDataCache
Reopen the UE4 Launcher

…at which point the Boot.ddc file will be rebuilt.

If you have not done so, please try this. Even if you have, I would try this at least one more time.

anonymous_user_bcdd396d · December 17, 2015, 6:27pm

Thanks for providing the requested info. I can look up your crashes now so you do not have to keep posting the callstack (as long as you’ve been hitting “submit” on the Crash Report instead of “Close without submitting”)

As far as the DerivedDataCache folder, this directory should have been rebuilt. If it does not exist, with the Launcher closed, create a folder with that name in the following location:

Macintosh HD>Users>Shared>UnrealEngine>4.10>Engine>DerivedDataCache (Make sure spelling is correct):

Then reopen the Launcher and try to Open UE 4.10. If it crashes again and/or fails to generate the Compressed.ddp or Boot.ddp then:

Reopen the Launcher, go to the Library tab, Right Click on UE4.10 to reveal a drop menu and select “Verify”

Please try these steps, while we continue to collect and compare crash reporter data.

Thanks

anonymous_user_bcdd396d · December 17, 2015, 9:45pm

If you have not tried already, please try installing an earlier version of the engine to see if this is isolated to UE 4.10.1

-Thanks

This issue is being tracked as JIRA [UE-24658]

anonymous_user_b25121da · December 18, 2015, 2:45am

Thanks again for the help. I have recreated the folder, which then recreated the “Compressedddp” file. I then ran the Verify option, and it did so, mentioning that a few backups had been moved to a folder.

I then relaunched and the same crash happened at 35% of the load.

I will now try to install a few earlier versions and see if anything changes.

Thanks to you all, and I will keep you posted

anonymous_user_b25121da · December 18, 2015, 3:19am

After Installing 4.9.2, the problem has gone away. I can launch the program and there seems to be no issues as of yet.

Thanks for all the help!

anonymous_user_bcdd396d · December 18, 2015, 2:46pm

Just to clarify, after installing 4.9.2 is 4.10.1 functional as well?