iPhone 6s Plus Launch image using portrait as landscape

anonymous_user_642ca581 · December 15, 2015, 3:29am

iPhone 6s Plus Launch image is using portrait image as the landscape image.

MacBook Pro osx 10.10.5
UE4.10.1

Launch images I’ve tested work ok on iPhone 5, 5s and iPad but the 6s Plus is using the portrait image as the landscape image.
The game is set to support landscape only, no matter what orientation i hold the 6s Plus It always uses the portrait image stretched to fit landscape images attached.

alk3ovation · December 16, 2015, 12:54am

We’re seeing something similar on the iphone 6 and 6 plus where the game launches and shows the landscape image in portrait for just a second before it switches back to landscape.

anonymous_user_a08c0bf2 · December 17, 2015, 9:58pm

So, when I change the images for iPhone 6 Plus, the portrait size tells me that the image inserted is the incorrect size:

When you create these splash screens, you’re suppose to insert them with the correct size for landscape or portrait.

Looking forward to hearing back from you, thanks!

alk3ovation · December 17, 2015, 10:00pm

We don’t see those warnings, so I believe ours are the right size.

anonymous_user_a08c0bf2 · December 17, 2015, 10:21pm

I took the image that you provided and used it. Can you provide me all of the images you used?

Thanks!

alk3ovation · December 18, 2015, 5:32pm

Unfortunately I can’t on this thread since they are for an unannounced, unreleased game. I’ll start a new question for my issue since it may be different than this issue. Though it does seem related.

anonymous_user_a08c0bf2 · December 18, 2015, 10:04pm

I understand, thank you!

anonymous_user_a08c0bf2 · December 18, 2015, 10:04pm

,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you!

anonymous_user_642ca581 · December 19, 2015, 9:58pm

hi Sam, sorry I’ve been away, had to take the kids to Lapland to help the Elves build toys for christmas. I’ve looked into it further and changed the images and get the same problem on the 6s Plus. it doesn’t seem as i originally quoted “using portrait as landscape” it just seems to be distorting the landscape image. I’ve attached the landscape and portrait files i am now using.

anonymous_user_a08c0bf2 · December 22, 2015, 10:34pm

So I loaded these images up in a blank project and launched onto my iPhone 6S Plus. I was unable to verify this however, I did put a bug in earlier for the 6S where this issue is happening. That bug is referenced as: UE-24753.

anonymous_user_a08c0bf2 · December 22, 2015, 10:36pm

Hey,

I couldn’t replicate this issue on the 6S Plus but I could on the 6S. This issue was reported as UE-24753. Please let us know if you have any further questions.

Thank you!

FacePalm.exe · February 15, 2016, 12:47am

Hi there,

We’re also experiencing this issue, has there been a fix for this yet?

And if so would it be possible to get the specific Git commit? We’re trying to fix this for our current title.

Cheers.

anonymous_user_a08c0bf2 · February 18, 2016, 7:15pm

UE-24753 is fixed, but it hasn’t been released or verified quite yet. Hopefully it’ll make it into 4.11.

Thanks!

anonymous_user_31ce2672 · March 2, 2016, 1:29am

Any traction on this? I’d like to pull the fix from the git repository if it’s made it there. Thanks!

anonymous_user_a08c0bf2 · March 2, 2016, 9:04pm

UE-24753 is fixed, verified in 2872835.