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Unreal Match 3 Crash

Instant crash after appearing loading screen/google play connetion. Looks like i press home button. Test on Thl T6S based smartphone and Lenovo a7600-h tablet. Both have MediaTek sic. Tappy Chicken work on both devices and Sun Temple tested on tablet.

Product Version: UE 4.10
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asked Dec 27 '15 at 04:09 PM in Bug Reports

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Crintew
6 1 2 7

avatar image Samantha Sutton ♦♦ STAFF Dec 28 '15 at 02:39 PM

Crintew,

Could you please attempt to push the project from the 4.11 Preview 1? If it does not work, please upload your output logs from the engine as well as your Monitor.bat verbose logs from your Android device as a .txt document. You can obtain those logs by going to C:\NVPACK\android-sdk-windows\tools

Looking forward to hearing back from you, thanks!

avatar image Crintew Dec 28 '15 at 06:55 PM

I use downloaded game from google play(i'll try compile 4.11 later). There is no logs on device. Logs taken from adb logcat link text

device_log.txt (479.4 kB)
avatar image Crintew Dec 29 '15 at 04:54 PM

Update. I install compiled version (4.10) and app will launch if i trying to avoid connect to google play; if i dont touch screen while app is loading it crash.

Downloaded app from google play still crashing in both ways(connect google play/ dont)

avatar image Samantha Sutton ♦♦ STAFF Dec 31 '15 at 06:02 PM

Do you have another device that you're able to test with? I have pushed this to a Samsung Galaxy Note 2 as well as the Nexus 5 and I also downloaded it from the Google Playstore without any trouble. I have yet to be able to replicate any crash with Unreal Match 3.

avatar image Samantha Sutton ♦♦ STAFF Jan 04 '16 at 10:15 PM

Crintew,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you!

avatar image Crintew Jan 05 '16 at 03:45 PM

Well, I tested game on 2 more devices, but they less powerful, too less. Sony Ericsson Xperia Arc S and LG Optimus L5.

On LG game, hmm, works (can see menu, not full) but lagging.

Problem with Sony is low memory space on device and ignoring memory card. Game is not installed fully.

At this moment i dont have more powerful device for testing.

avatar image Samantha Sutton ♦♦ STAFF Jan 11 '16 at 08:26 PM

Crintew,

We are looking into this issue. I will contact back as soon as I have more information.

Thanks!

avatar image Samantha Sutton ♦♦ STAFF Jan 13 '16 at 08:20 PM

Crintew,

I have pushed a batch file created to a Nexus 5, Samsung Galaxy Note 2 and a Samsung Galaxy Note 3 without any trouble. I was unable to push the batch file to our Lenovo S939 so I could not obtain any logs on a similar device.

In order for us to assist you further with the issue you're having on your Lenovo device, could you please run our batch file? Make sure that you're running Install_UnrealMatch3_Development-armv7-es2.bat. Use Monitor.bat to collect the logs when the crash occurs.

Thanks!

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1 answer: sort voted first

Hey Crintew,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you!

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answered Jan 19 '16 at 05:34 PM

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