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Getting Error "Code: 5" when installing 4.10.1 in launcher

I am trying to install the 4.10.1 version of Unreal Engine, but I keep getting the same result. It never starts, and after a few minutes of waiting a white bar covers the screen with the message " " and it does not download. I have attached a screenshot and my DXDiag log. I haver linked a highly compressed 7zip file because the zip file of the launcher logs was too big. It has to be through Google drive because it is not an allowed file type. All help is appreciated! alt text

DXDiag log

Google drive link to launcher logs: https://drive.google.com/file/d/0B0eg2WWBZ5bmZkxXSEFfNTBXOVE/view?usp=sharing

EDIT: Since the latest update to the launcher, the problem persists. I wanted to download this so I could try it out before I head back to college on the 16th. If my internet is just too slow, We'll find out then, I guess.

Product Version: Epic Games Launcher
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asked Jan 05 '16 at 03:40 AM in Installation & Setup

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avatar image ModernRyoga ♦♦ STAFF Jan 13 '16 at 09:46 PM

Hi iam13islucky,

I apologize for the delayed response.

Try the troubleshooting steps in this section of the troubleshooting guide.

If nothing works, follow the steps here to generate your Debug Logs and post the most recent here. The Debug logs will be more detailed than the standard logs that the launcher generates.

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Hi iam13islucky,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

If you need anything else, feel free to ask.

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answered Jan 19 '16 at 03:03 PM

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