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Payment special character request


I am trying to buy UE4 but because of Turkish characters like (ö,ü,ç,ş,ğ,ı,Ö,Ü,Ç,Ş,Ğ,İ) I am unable to buy UE4 (Only accepts letters problem). I would be happy if it gets fixed.

Also in Turkey, I am getting "Invalid amount" error with Garanti Bank (with latin characters name / which is one of the biggest banks in Turkey) I told the problem to Garanti but I think they didn't understand what I said. So you guys should contact with them too (http://garanti.com.tr/).


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asked Apr 27 '14 at 02:24 PM in Legal & Licensing

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Hello Lacridot,

We are aware of these issues, and we do apologize for the inconvenience they are causing. Unfortunately, at this time, Epic is not yet able to overcome these difficulties.

Full information about known payment issues is available on this forum post: **https://forums.unrealengine.com/showthread.php?270-Please-read-this-if-experiencing-payment-issues** The relevant information is copied below.

There are some issues with banks using non-ISO compliant characters for names.

We had a report of a user in Poland who ran into an issue where their name was represented in non-latin characters on the bank's side. The problem is our web form and backend only support latin characters, which is causing the card to be rejected.

While we applaud proper handling of names in a global world, neither the ISO standard, nor we are ready for that yet


Some credit and debit card users are reporting an "Invalid Amount" error code.

We believe this is due to the issuing financial institution not handling authorizations of $0.00 or $0.01 correctly. These are the standard ways to check whether a card is valid based on the card brand.

You might want to talk to your issuing bank about them rejecting this, however in practice the easiest solution is probably to try a different card. If you don't have an alternate way of payment, here is some information on what to tell your bank.

Please ask to speak to experts dealing with credit/debit card authorizations, processing, and transactions (not all bank employees are trained on this subject) - Please let your issuing bank know that Chase Paymentech is the processor and Epic Games Inc (or Epic Games Intl Sarl) is the merchant - Epic Games is attempting to verify your credit/debit account and then transact (capture) an appropriate amount (one-time charge) - Please ask your issuing bank to consider white-listing future requests from Epic Games

If you require any additional information, please reach out to our billing support department at billing@epicgames.com

Thank you.

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answered Apr 29 '14 at 12:01 PM

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Stephen Ellis ♦♦ STAFF
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